Deposit Services Operations Specialist

Deposit Services Operations Specialist page is loaded## Deposit Services Operations Specialist locations:
Capitol Commerce - Montgomery, ALtime type:
Full time posted on:
Posted Yesterday job requisition :
R016057

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** JOB FUNCTION /

SUMMARY:

** The Deposit Operations Support Associate 2 provides broad-based operational support across specialized deposit areas including account maintenance, item and exception processing, CD/IRA servicing, unclaimed property management, document review, and domestic collections. This role ensures regulatory compliance, transaction accuracy, and effective risk mitigation while providing high-quality service to internal stakeholders and contributing to operational efficiency.
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* ESSENTIAL DUTIES & RESPONSIBILITIES:

** Deposit Account Maintenance & Documentation
* Perform customer and account-level updates in core deposit systems, including address changes, ownership updates, signer maintenance, and duplicate record merges.
* Review and validate deposit documentation packages; ensure completeness and compliance with internal policies and regulatory requirements.
* Capture and maintain customer signatures in the Bank’s imaging and signature platforms.
* Respond to maintenance inquiries from internal business units and ensure timely resolution.

Exception Item Processing & Adjustments
* Research, resolve, and process non-posted, returned, or rejected items using core systems, item processing tools, and imaging archives.
* Submit and monitor deposit adjustment requests to internal and external partners including the Federal Reserve.
* Complete reconciliation and balancing of exception item files, general ledger accounts, and system outputs.

CD/IRA Servicing
* Process CD and IRA transactions such as rollovers, distributions, contributions, and closures.
* Ensure compliance with federal IRA contribution and distribution rules and support year-end tax reporting processes.

Unclaimed Property & Escheatment
* Maintain unclaimed property procedures, track dormant accounts, and execute customer outreach efforts.
* Prepare escheatment reports and remittances in accordance with state laws.
* Serve as a liaison during unclaimed property audits and state inquiries.

Domestic Collections & Mail Banking
* Process incoming and outgoing domestic collection items, including Bearer Bonds, “ON US” checks, and negotiable instruments not eligible for standard processing.
* Manage mail-based transactions, including customer-requested account closures and “bank by mail” deposits.

Compliance & Reporting
* Maintain documentation and records in accordance with audit, compliance, and SOX
404 standards.
* Stay informed of regulatory requirements such as Reg CC, Check 21, CIP, BSA, and IRS rules for IRAs.
* Track and report operational volume metrics across core functions.

Other
* Participate in department projects, system conversions, and procedural updates.
* Cross-train with other Deposit Operations team members.
* Identify and recommend process improvements to enhance service delivery and reduce risk.
** MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
*** High School Diploma or GED required;
Associate degree preferred.
* Minimum of 2 years of experience in one or more deposit operations functions (e.g., account maintenance, exception processing, CD/IRA servicing, unclaimed property, adjustments).
* Strong attention to detail and analytical skills.
* Excellent verbal and written communication skills.
* Proficient in Microsoft Office (Excel, Outlook, Word); familiarity with core banking and imaging systems preferred.
* Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
** ESSENTIAL MENTAL &

PHYSICA…