Asset Adjuster

Asset Adjuster role at MAX Credit Union

At MAX Credit Union, our culture is built on simplicity, integrity, and hospitality. As an Asset Adjuster, you’ll play a vital role in helping members overcome financial challenges with clarity and care. By managing delinquent accounts and guiding members toward solutions, you’ll embody our commitment to making banking easy, honest, and personal—protecting the credit union’s assets while preserving trust and strengthening relationships.

• Comprehensive health and dental coverage
• 200% employer 401k match
• Access to pharmacy and wellness programs
• Supportive work environment with recognition for outstanding service
• and more!

To protect and preserve the credit union’s financial assets by effectively managing delinquent loan accounts through consistent, accurate, and professional collection efforts. This role requires a high level of attention to detail, adherence to compliance standards, and expertise in analyzing member accounts and recovering funds while maintaining a member‑centric approach.

• Proactively monitor and manage a portfolio of consumer loans that are 11 to 50 days past due.
• Follow structured collection processes to contact members, negotiate repayment terms, and ensure timely resolution.
• Perform precise file maintenance on member accounts and ensure all teller postings, account updates, and status changes are accurately recorded in the core system.
• Accept and process member payments with accuracy and ensure all transactions are correctly applied in accordance with internal policies.
• Support proper and timely reporting of loan statuses to credit bureaus and other financial reporting systems; ensuring adherence to Fair Credit Reporting Act (FCRA) guidelines.
• Maintain comprehensive, organized records of all member communication and collection activities while ensuring all actions are documented in compliance with regulatory standards and internal procedures.
• Perform in‑depth skip tracing using internal systems and approved tools to locate members with outdated or inaccurate contact information.
• Evaluate accounts for legal collection activity and collaborate with legal partners or attorneys to advance cases appropriately, ensuring proper documentation and chain of custody.
• Prepare, maintain, and analyze delinquency reports, spreadsheets, and account watch lists to support decision‑making and track trends or recurring issues.
• Identify potential legal or operational risks and promptly escalates concerns to management with recommendations for next steps.
• Assist in responding to collection hotline calls and provide support to internal team members to ensure seamless member service and issue resolution.
• Serve as backup to department adjusters and specialists when needed.
• Approach all collection activity with professionalism, empathy, and the intent to preserve member relationships while enforcing policy and protecting the credit union.
• Stay current with policy and regulatory changes.
• Maintain a member‑first mindset.
• Upholds core values and builds team member and customer relationships.
• Complete all training as required.
• Perform other duties as assigned.

Entry level

Full‑time

Finance and Sales