Administrative Assistant - Paragon Infusion Centers

Administrative Assistant - Paragon Infusion Centers

Location: 3255 Malcolm Dr., Montgomery, AL 36116

Shift: Days, Full-time, Monday‑Friday.

Onsite: This role requires associates to work from the posted location full‑time, enabling consistent face‑to‑face collaboration, teamwork, and direct engagement.

A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life‑saving and life‑giving infusible and injectable drug therapies through our specialty pharmacies, infusion centers, and the home setting.

• Oversees staff and processes for check‑in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
• Listens and responds to patient and/or family member concerns.
• Responds to patient questions and complaints, routes issues to appropriate personnel.
• Analyzes daily administrative operations and utilization of resources.
• Assists in Medic user issues.
• Ensures proper cash controls are in place and policy and procedures are followed.

• Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience providing an equivalent background.
• For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.

• Bi‑lingual (English/Spanish) preferred, not required.
• 1+ Years of medical front office experience preferred.
• Prior authorization experience preferred.
• Inbound call experience preferred.
• Customer service experience in a medical or professional setting preferred.
• Ability to float to area infusion centers for coverage as needed, highly preferred.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.