General Manager

Apply for the General Manager role at Ascent Hospitality
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Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. Our culture focuses on people, creating memorable experiences for all Team Members and guests alike. We seek leaders who are passionate about serving others, strong communicators who understand the needs of others, and trendsetters who excel at challenges and change.

• Competitive Salary
• Health, Dental, Vision, Life Insurance, and other supplemental options
• 401k with employer MATCH
• Paid PTO
• Uniforms provided for most positions
• Team Member Hotel Discount Program

• Manage all sources of revenue including rooms, housekeeping, food and beverage, engineering, and other departments; ensure profitability and strong working relationships.
• Assist in developing and implementing Sales and Marketing programs and quarterly Sales Strategy Reports.
• Actively participate in Sales discussions, meetings, plans, and calls; maintain knowledge of key accounts and monthly production levels.
• Participate in community and government affairs.
• Create the hotel’s annual budget and monitor performance throughout the year.
• Motivate employees, ensure development and retention, and conduct regular employee meetings.
• Ensure outstanding guest service and adherence to all brand standards.
• Protect the hotel and its assets through a preventative maintenance program.
• Adhere to all franchise, company procedures, regulations, and SOPs.
• Comply with all corporate accounting procedures.
• Inspect property daily and enforce actions toward safety, comfort, and cleanliness.
• Conduct daily huddles with all employees.
• Hold weekly leadership meetings with agenda.
• Select, train, and direct department managers and supervisors; keep them well‑versed in policies and procedures.
• Monitor performance, develop, and guide employees in career paths.
• Conduct performance appraisals and personal development plans for management staff; maintain proper HR files.
• Aggressively reduce accidents, worker’s compensation, and unemployment claims.
• Remain highly visible and readily available for guests at all times.
• Offer assistance or answer questions throughout the hotel.
• Thoroughly understand and implement the brand service culture.
• Adhere to action plans and budget concepts (revenues, costs, etc.).
• Safeguard realization and adjust deviations.
• Develop actions for improvement and cost savings.
• Coordinate planning of management team schedules, recruitment, and training.
• Available for front desk shifts as needed when occupancy is below 30%.
• Follow up on all guest complaints, incidents, and accidents.
• Maintain contacts with public authorities regarding licensing.
• Attend monthly department employee meetings whenever possible.
• Perform other duties as required.
• Provide a professional image at all times through appearance and dress.

• Responsible, reliable, ethical, employee‑centric, and customer‑centric with a positive attitude.
• Excellent written and verbal communication and interpersonal skills.
• Well organized and detail-oriented.
• Capable of identifying operational performance gaps and implementing corrective measures.
• Ability to multi-task.
• Effective leader who motivates a team.
• Proficiency in Microsoft Office applications.
• Previous sales experience preferred.
• Valid driver’s license and ability to operate a vehicle to meet with clients.

• Routine standing, walking, sitting, repetitive hand and finger use, computer use, reaching, stooping, kneeling, crouching, walking, climbing stairs, talking, and hearing.
• Regular lift of up to 10 pounds, frequent lift of up to 25 pounds, occasional lift of up to 50 pounds.
• Effective use of close vision, distance vision, and color vision.
• Ability to operate in mentally and physically stressful situations.

• Proven experience as Hotel Manager or relevant role with emphasis on sales.
• 3–5 years of prior experience as a General Manager.
• College education preferred.
• Understanding of all hotel management best practices and relevant laws and guidelines.
• Demonstrable aptitude in decision‑making and problem‑solving.
• Reliable with multi‑tasking and working well under pressure.
• Outstanding leadership skills and great attention to detail.

EEO Employer