ServiceNow Developer - at Advanced Systems Design Montgomery, AL

Service Now Developer – Advanced Systems Design – Montgomery, AL

The Service Now Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining Service Now applications that align with IT Service Management (ITSM) processes. This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules. The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.

• Certified Service Now System Administrator
• 3–5+ years of Service Now development experience in ITSM environments.
• Hands‑on experience implementing workflows and integrations in Service Now.
• Experience participating in testing, code reviews, and deployment activities.
• Strong proficiency in Service Now development (forms, workflows, business rules, client scripts, UI policies).
• Knowledge of Service Now ITSM modules:
  Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring.
• Ability to troubleshoot, analyze, and resolve Service Now platform issues.
• Strong understanding of ITIL practices.
• Excellent communication and collaboration skills.
• ITIL 4 Foundation or Higher.

• Prior experience with Agile Methodology.
• Prior experience supporting state or federal government IT modernization projects.
• Experience with Service Now development, upgrades and maintaining customizations.
• Experience working with cross-functional project teams, product owners, module contractors, IT leads.
• Experience with Service Now Flow Designer, Integration Hub, and custom app development.
• Knowledge of government IT projects or large-scale enterprise environments.
• Strong documentation skills (workflows, configuration, solution design).

• Bachelor’s degree in computer science, Information Technology, or related field.
• 10+ years equivalent work experience may be considered in lieu of a degree.

• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist (CIS) – ITSM
• Service Now Certified Application Developer (CAD)

• Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.

• PMI Agile Certified Practitioner (PMI-ACP)
• Service Now Certified Technical Architect (CTA)
• ITIL 4 Foundation Certified
• Professional Scrum Master (PSM)

Advanced Systems Design is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.