Level 2 . T. Tech

LEVEL 2 I.T. TECH

MONTGOMERY, AL

Provide IT support for clients remotely or at a client site. Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills. May be required to travel to client sites, work weekends or after hours and work mandatory overtime when necessary.

• Customer service mentality
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Reliable
• Solid understanding of computers, networks and software
• Experience using MS Office applications:
  Word, Excel, Outlook
• High attention to detail
• Ability and willingness to travel to client sites as needed
• Ability and willingness to work overtime when needed
• Ability and willingness to work in a high-pressure environment
• Ability and willingness to work in a collaborative team environment
• Ability and willingness to quickly learn new technology and software
• Ability to lift 50 lbs.

• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Assist new hire training for basic IT needs.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Heavy use of Windows and Mac OS devices
• Ability to work in Active Directory
• Understanding of Cisco Meraki
• Test new technology
• Create documentation for staff for training purposes
• Resolve Tier 1 support tickets

• Bachelor’s Degree in Computer Science, or Associate Degree plus 2 years of tech support experience, or 3+ years tech. support experience.