More jobs:
Business Analyst
Job in
Montgomery, Montgomery County, Alabama, 36136, USA
Listed on 2025-12-31
Listing for:
Tech Providers,
Contract
position Listed on 2025-12-31
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Overview
Job Title: Business Analyst
Duration: 9 Months contract with high possibility for extension
Location: Montgomery, AL – 100% Onsite
- The Service Now Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining Service Now applications that align with IT Service Management (ITSM) processes.
- This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules.
- The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.
- Strong proficiency in Service Now development (forms, workflows, business rules, client scripts, UI policies).
- Knowledge of Service Now ITSM modules:
Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring. - Ability to troubleshoot, analyze, and resolve Service Now platform issues.
- Strong understanding of ITIL practices.
- Excellent communication and collaboration skills.
- ITIL 4 Foundation or Higher
- Experience with Service Now Flow Designer, Integration Hub, and custom app development.
- Knowledge of government IT projects or large-scale enterprise environments.
- Strong documentation skills (workflows, configuration, solution design).
- 3–5+ years of Service Now development experience in ITSM environments.
- Hands-on experience implementing workflows and integrations in Service Now.
- Experience participating in testing, code reviews, and deployment activities.
- Certified Service Now System Administrator
- Prior experience with Agile Methodology.
- Prior experience supporting state or federal government IT modernization projects.
- Experience with Service Now development, upgrades and maintaining customizations.
- Experience working with cross-functional project teams, product owners, module contractors, IT leads.
- Bachelor’s degree in computer science, Information Technology, or related field.
- 10+ years equivalent work experience may be considered in lieu of a degree.
- Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.
- Service Now Certified System Administrator (CSA)
- Service Now Certified Implementation Specialist (CIS) – ITSM
- Service Now Certified Application Developer (CAD)
- PMI Agile Certified Practitioner (PMI-ACP)
- Service Now Certified Technical Architect (CTA)
- ITIL 4 Foundation Certified
- Professional Scrum Master (PSM)
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