Operator II; IT Network Technician

Overview

20061 - Operator II (IT Network Technician)
Montgomery, AL (fully onsite position)

Company Overview: Hyundai Auto Ever is pioneering the future of mobility by integrating cloud-based service infrastructure with advanced core vehicle software technologies. In a rapidly evolving automotive OS landscape, we are setting global standards and driving innovation across the mobility ecosystem.

As a global leader in next-generation automotive software, Hyundai Auto Ever enhances development efficiency and expands data services through Mobilgene — a comprehensive platform that integrates Hyundai Motor Group’s software capabilities. This enables flexible connectivity between hardware and software, empowering a smarter, more agile mobility experience.

We are at the forefront of the infotainment industry, a cornerstone of future vehicle growth. Our expertise spans digital maps, navigation software, and autonomous driving HD maps, built on decades of experience in GIS technology. Through global location-based content and integrated OTA (Over-the-Air) services, we deliver transformative mobility experiences and redefine the way users interact with their vehicles.

As the convergence of industry and ICT accelerates, Hyundai Auto Ever is reshaping the mobility paradigm. We are evolving into a hyper-connected ICT company, bridging industry and everyday life through:

• Smart Mobility powered by our Mobility-as-a-Service (MaaS) platform,
• Smart Factory solutions that intelligently optimize vehicle production lines,
• and Smart City platforms that integrate ICT across homes, buildings, safety systems, and energy networks.

Together, these innovations position Hyundai Auto Ever as a catalyst for a connected, intelligent, and sustainable mobility future.

Maintains, analyzes, and monitors IT systems (Infra, SAP & MES) and provides Level 1 and 2 support of continuous production es appropriate action in resolving basic IT system issues as they occur; recognizes and escalates critical issues to second level support.

• Support HMMA (Hyundai Motors Manufacturing Alabama) production system monitoring, escalation, troubleshooting and ticket creation with vendor.
• Respond to phone and radio call requests from HMMA & KMMG production and maintenance teams.
• Promptly respond to and resolve production issues and/or requests as they arise, collaborating with other MES Technicians and Analysts, as necessary, immediately escalating issues as appropriate.
• Monitor SAP scheduled jobs and server status (Backflush, Production, and Material Management)
• Monitor and maintain Backup and Database jobs.
• Monitor Network Accessibility:
  Internal, External, MPLS, and Network, Monitor IDC Equipment.
• Monitor and respond to HMMA MES computers systems and equipment issues; analyze root cause of recurring system issues.
• Conduct regular HMMA production floor walk-throughs to ensure printers, scanners and other equipment is in proper working order.
• Install, repair, modify, and/or replace computers, scanners, and printers as needed.
• Collaborate with HMMA MES Analysts to facilitate MES system development enhancements.
• Assist MES team with problem resolution and small projects.
• Complete Daily Monitor Reports/Checklists (MES & SAP)
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Education: High School diploma or Equivalent work experience.
• Computer technical courses.
• 2 + years of IT experience.
• Proficient in MS Word, Excel & Power Point
• Knowledge of Windows OS & Server Operations
• Ability to read and follow complex work instructions
• Must possess critical listening skills to discern end user concerns/issues.
• Ability to communicate well in both written and verbal form.
• Ability to think logically, analyze issues, and implement countermeasures
• Ability to plan, organize, coordinate work assignments

• Some technical experience troubleshooting computers or electronic equipment preferred.
• Comp…