ServiceNow Developer - Onsite

Overview

Job Title: Service Now Developer

Location: 5 days onsite in Montgomery, AL

Duration: 12 Months

• The Service Now Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining Service Now applications that align with IT Service Management (ITSM) processes.
• This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules.
• The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.

• The MES project requires a dedicated Service Now Developer to design and maintain ITSM processes within the Service Now platform.
• This role is critical for ensuring incident, change, and release management workflows are implemented consistently across all MES modules.
• Without this role, the program risks delays in automation, integration challenges, and reduced efficiency in managing enterprise changes and releases.

• Strong proficiency in Service Now development (forms, workflows, business rules, client scripts, UI policies).
• Knowledge of Service Now ITSM modules:
  Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring.
• Ability to troubleshoot, analyze, and resolve Service Now platform issues.
• Strong understanding of ITIL practices.
• Excellent communication and collaboration skills.
• ITIL 4 Foundation or Higher

• Experience with Service Now Flow Designer, Integration Hub, and custom app development.
• Knowledge of government IT projects or large-scale enterprise environments.
• Strong documentation skills (workflows, configuration, solution design).

• 3–5+ years of Service Now development experience in ITSM environments.
• Hands-on experience implementing workflows and integrations in Service Now.
• Experience participating in testing, code reviews, and deployment activities.
• Certified Service Now System Administrator.

• Prior experience with Agile Methodology.
• Prior experience supporting state or federal government IT modernization projects.
• Experience with Service Now development, upgrades and maintaining customizations.
• Experience working with cross-functional project teams, product owners, module contractors, IT leads.

• Bachelor s degree in computer science, Information Technology, or related field.
• 10+ years equivalent work experience may be considered in lieu of a degree.

• Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.

• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist (CIS) – ITSM
• Service Now Certified Application Developer (CAD)

• PMI Agile Certified Practitioner (PMI-ACP)
• Service Now Certified Technical Architect (CTA)
• ITIL 4 Foundation Certified
• Professional Scrum Master (PSM)

• Candidates must be eligible to work on U.S. government contracts.
• Position is 100% onsite.