Network Technician

Position Title:Network Technician

Location:Montgomery, AL

Clearance Requirements:None required

Position Status:Contract to Hire

Pay Rate:$20/hour

We are seeking an entry-to-mid-level Network Technician to support a large-scale networking environment serving statewide operations. This role involves real-time monitoring, incident response, and support across LAN/WAN infrastructure — including campus networks, point-to-point circuits, wireless networks, VPN environments, and voice/data systems.

Ideal candidates bring strong troubleshooting skills, attention to detail, and an interest in growing their networking career in a structured support environment. This position operates on a fixed schedule as part of a 24/7 network operations model.

• Monitor network alerts, alarms, and faults; respond quickly to maintain uptime and operational stability
• Maintain accurate Service Now records for incidents, requests, changes, configuration items, and resolutions
• Analyze reporting tools, network dashboards, spreadsheets, and system data to identify service-impacting issues
• Create trouble tickets and escape as needed to appropriate technical support or field repair teams
• Perform routine monitoring tasks to support network reliability across statewide infrastructure
• Participate in shift coverage, including evenings, weekends, and holidays as part of a 24/7 operational schedule

2nd shift: 4:00 PM – 12:00 AM

Rotation: 10 days on / 4 days off / 5 days on / 2 days off — repeating cycle

• Minimum 1 year of experience supporting LAN/WAN networks, network operations, or data connectivity environments
• Minimum 1 year of experience in a call center, service desk, or customer-facing technical support role
• Strong communication and customer service skills with the ability to resolve or escape issues professionally
• Basic understanding of voice and data circuits, troubleshooting methodology, and network fundamentals
• Experience using incident ticketing systems such as Service Now or Remedy

High School Diploma or GED required

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.