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HelpDesk/Support Technical Support

K-12 SaaS Support Specialist

Job in Montgomery, Montgomery County, Alabama, 36136, USA
Listing for: Public Consulting Group
Full Time position
Listed on 2026-01-06
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 55500 - 68400 USD Yearly USD 55500.00 68400.00 YEAR
Job Description & How to Apply Below
A prominent consulting firm in Montgomery, Alabama is seeking a Support Desk Agent to manage customer requests in a fast-paced environment using Zendesk. The ideal candidate will have exceptional communication skills and at least 3 years of experience in SaaS support, focusing on K12 education software. Responsibilities include providing excellent customer service, troubleshooting, and documenting issues.

This role offers a compensation range of $55,500-$68,400 along with benefits such as medical, dental, 401k, and PTO.
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