Technical Delivery Manger

Please note:

This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The Work At ICF our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal clients. We bring expertise in cloud, cybersecurity, enterprise architecture, data modernization, and digital transformation to support mission-critical government programs.  Join a team accelerating the modernization of a large federal agency's enterprise data and analytics ecosystem. This cloud-based platform provides data storage, analytics, governance, and AI/ML capabilities that enable thousands of users to transform data into actionable insights.

As demand continues to grow, the team is focused on migrating legacy workloads, streamlining onboarding and support, expanding platform capabilities, and helping organizations across the enterprise adopt modern data and AI solutions  Delivery Manager, Manages the Platform Enablement & Customer Solutions pod and leads delivery of Summit-specific training, white-glove technical enablement, customer demonstrations, customer-facing solutions, and post-provisioning support. Coordinates workload, delivery commitments, technical escalations, and adoption outcomes across technical writers, enablement engineers, and the Application/BI Engineer.

Partners with the Service Designer, Lifecycle Operations Manager, Product Manager, and functional technical teams to remove adoption barriers and help customers realize value from Summit.

Job Location:

Remote, however, strong preference for candidates who live in the Washington DC Metro Area. There will be occasional onsite meetings on the client site in Washington, DC.
* If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

What You Will Do:

Manages the Platform Enablement & Customer Solutions pod and leads delivery of Summit-specific training, white-glove technical enablement, customer demonstrations, customer-facing solutions, and post-provisioning support. Coordinates workload, delivery commitments, technical escalations, and adoption outcomes across technical writers, enablement engineers, and the Application/BI Engineer. Partners with the Service Designer, Lifecycle Operations Manager, Product Manager, and functional technical teams to remove adoption barriers and help customers realize value from Summit.

Apply Technical enablement, customer success, training delivery, workload management, white-glove support, analytics workflows, platform adoption, and cross-team escalation to support role delivery. Collaborate with relevant product, engineering, security, governance, quality, and customer-facing stakeholders as required by the role. Document work products, decisions, risks, and delivery evidence to support traceability and continuous improvement. Basic Qualifiations U.S. Citizenship is required due to federal contract requirements.

Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. Bachelor's degree in Information Systems, Business Administration, Computer Science, Data Analytics, Training & Instructional Design, Service Management, Customer Experience, or related field;

or a high school diploma with four (4) additional years of relevant experience in lieu of a bachelor's degree. Minimum 6 years of relevant experience aligned to the responsibilities of…