Junior ServiceNow Administrator - Secret clearance

Location: Hybrid – Within 90 Minutes of a DISA DHMC Location
Salary Range: $85,
Security Clearance: Active Secret Clearance Required
Citizenship: U.S. Citizenship Required

PGTEK is seeking a Junior Service Now Administrator to support a Department of Defense cloud platform program. In this role, you will work alongside senior engineers to administer, configure, and maintain the Service Now platform supporting service delivery across a DoD hybrid-cloud environment.

This opportunity is ideal for an early-career Service Now professional with a solid foundation in platform administration, IT Service Management (ITSM), and basic scripting who is looking to develop their skills in platform integration, automation, and federal mission support.

The position offers a flexible hybrid work arrangement, with onsite work at customer locations as required.

• Perform day-to-day Service Now administration, including user and group management, roles, access control lists (ACLs), forms, lists, notifications, and UI policies.
• Support core ITSM processes, including Incident, Problem, Change, Request/Service Catalog, Knowledge Management, and Configuration Management Database (CMDB).
• Build and maintain catalog items, workflows, Flow Designer flows, business rules, and basic client-side and server-side scripts under senior engineering guidance.
• Troubleshoot platform issues, resolve support tickets, and raise complex issues to Service Now support when necessary.
• Assist with platform upgrades, patching, instance cloning, and testing update sets across environments.
• Maintain accurate CMDB records and support discovery and data integrity initiatives.
• Assist with integrations between Service Now and other platform tools, including Morpheus, Ops Ramp, Active Directory, and Keycloak, using REST APIs and MID Servers.
• Develop reports and dashboards to support operational monitoring and leadership visibility.
• Maintain technical documentation, runbooks, and audit-ready records in accordance with DoD security and Risk Management Framework (RMF) requirements.
• Active Secret security clearance.
• U.S. citizenship.
• 1-3 years of hands-on Service Now administration experience.
• Working knowledge of ITSM concepts and ITIL v3/v4 principles.
• Familiarity with JavaScript and Service Now scripting fundamentals, including Glide APIs, business rules, and client scripts.
• DoD 8570/8140 IAT Level II baseline certification, such as CompTIA Security+ CE, or the ability to obtain the required certification within six months of starting.
• Strong troubleshooting, communication, and technical documentation skills.
• Ability to work independently on assigned tasks while collaborating effectively with senior engineers and the broader technical team.

• Service Now Certified System Administrator (CSA).
• Service Now Certified Implementation Specialist – ITSM (CIS-ITSM), or progress toward certification.
• Experience supporting Service Now in a DoD or federal government environment; IL4/IL5 experience is a plus.
• Exposure to REST API integrations, MID Servers, Discovery, or Service Mapping.
• Familiarity with Security Technical Implementation Guides (STIGs), RMF, or other federal compliance frameworks.
• ITIL Foundation certification.

This is a flexible hybrid position requiring the ability to work onsite at customer locations as needed. Candidates must reside within approximately 90 minutes of at least one of the following DISA DHMC locations:

• Mechanicsburg, Pennsylvania
• Ogden, Utah
• Oklahoma City, Oklahoma
• Montgomery, Alabama
• Fort Meade, Maryland

Local travel to DISA customer sites may be required. Relocation may be considered as part of the…