Licensed and Health Insurance Advisor

Join to apply for the Licensed Life and Health Insurance Advisor role at Mass Markets.

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Licensed Life and Health Insurance Specialist to educate and guide customers in selecting suitable insurance policies. To be considered, applicants must complete a full application on our careers page, including screening questions and a brief pre-employment test.

• Provide information on healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other questions.
• Maintain accurate customer records and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Address customer concerns regarding policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training to maintain licensure and improve skills.

• High school diploma or GED
• Valid Healthcare Insurance License
• Call center experience preferred
• Proficient in Microsoft Office Suite
• Excellent communication skills
• Strong organizational and interpersonal skills
• Flexible schedule, analytical skills, ability to multitask
• Ability to work efficiently in a fast-paced environment
• Dependable in completing tasks and attendance

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds
• Two 21