Deputy Operations Manager

Leidos is looking for an individual to work with the Operations Manager to support the U.S. Air Force Cloud One Architecture and Common Shared Services contract. This is an exciting opportunity to use my experience modernizing a leading, global-scale multi-cloud (Azure, AWS, OCI, and GCP) environment in support of a critical mission, supporting USAF system resilience, security, and cost effectiveness.

Focus on managing daily IT operations to ensure high performance, reliability, and alignment with business objectives. Provide leadership and mentorship to ITSM staff, fostering collaboration, continuous improvement, and adherence to agile organizational policies and standards.

Primary Responsibilities:

Oversee IT service management processes, including incident and problem management, SLA and KPI performance, and the implementation of proactive corrective actions to improve service reliability and operational performance.

Lead a multidisciplinary operations organization consisting of multi-cloud engineers, network engineers, Site Reliability Engineers (SREs), and Tier 2/3 service desk personnel supporting more than 60 mission-critical DoD applications and systems.

Direct operational planning and execution, including workforce planning, staffing, resource allocation, subcontractor management, and prioritization of operational requirements across the organization.

Establish operational priorities and drive continuous improvement initiatives that optimize processes, enhance service delivery, improve efficiency, and align operations with program strategy and product roadmaps.

Serve as a key operational leader and customer interface, building strong customer relationships, addressing evolving mission requirements, ensuring service satisfaction, and supporting business growth and new task order opportunities.

Partner with program leadership, IT functional teams, application development teams, engineering organizations, and business stakeholders to align cloud services and operational capabilities with mission and business objectives.

Provide leadership and guidance on Agile and operational best practices to improve organizational performance, increase delivery effectiveness, reduce costs, and improve schedule execution.

Lead organizational change and drive execution across complex, cross-functional, and matrixed teams, ensuring alignment of resources, priorities, and operational objectives.

Assess operational performance, identify risks and areas for improvement, and communicate strategy, operational health, performance metrics, and incident action plans to program and executive leadership.

Provide leadership during major incidents and operational challenges, coordinating cross-functional response activities, establishing priorities, and driving issues through resolution.

Oversee security, compliance, and process audit activities, including vulnerability remediation, audit responses, risk mitigation, and delivery of required compliance artifacts.

Make informed operational decisions and effectively prioritize competing mission, customer, and organizational requirements within a high-pressure, mission-critical environment.

Evaluate technology and application life cycles, identify operational risks and modernization opportunities, and translate technical requirements into actionable strategies and recommendations for program leadership and customer organizations.

Mentor and develop operations leaders and technical staff, promoting accountability, collaboration, technical excellence, and a culture of continuous improvement across the organization.

Basic Qualifications:

Bachelor’s degree and 8+ years’ relevant experience or a Master’s degree and 6 years’ relevant experience.
5 years’ experience leading teams or…