Internal Communications Senior Manager at Lumen

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications—quickly, securely, and effortlessly. Together, we are building a culture and company from the people up—committed to teamwork, trust and transparency. People power progress. We're looking for top‑tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The internal communications senior manager will be a leader in creating and successfully executing innovative communications strategies that drive business and culture transformation at Lumen, with emphasis on our Operations organization. The ideal candidate is a self‑motivated, highly collaborative individual who will act as a trusted advisor with senior executives and will own the strategic creation of engaging messaging and successful communications campaigns.

• Owns and drives the creation, implementation and adoption of internal communication plans and campaigns. Leads with creativity and innovation, with the ability to identify trends and grasp new ideas & concepts.
• Provides strategic leadership to manage highly complex development and distribution of compelling and business‑critical content on internal communication channels, with emphasis on our Operations organization. Conducts regular reviews with internal stakeholders to ensure content is on track.
• Develops strong relationships with VPs and Senior Leadership across the organization to act as a trusted advisor and to measure the impact and effectiveness of internal communication initiatives, providing data‑driven feedback and recommendations for improvement.
• Effectively navigates a matrixed environment and provides service to internal stakeholders in a large, corporate environment where coordination, collaboration and communication across multiple organizations is required for alignment, approvals, decision‑making and governance.
• Contributes to the creation, implementation and adoption of the latest trends and innovations in internal communication and employee engagement.
• Works in a team environment, influencing others to achieve results.

• Bachelor's degree in communication, journalism, public relations, or a related field.
• 10+ years of experience, 8+ years with a master's degree.
• Keen understanding of the principles and frameworks of successful internal communication strategies and campaigns, preferably within an Operations organization with a focus on kaizen practices.
• Strong sense of detail and urgency, with the ability to motivate others to deliver strong executive communication, presentation & influencing skills. Experience in working with senior stakeholders (VPs and above).
• Highly collaborative and adaptable, with the ability to drive results, influence diverse stakeholders and own the strategic guidance and tracking of critical cross‑functional programs and projects.
• Creative and innovative, with the ability to generate new and fresh ideas for internal communication.
• Inquisitive, with the ability to identify trends and grasp new ideas & concepts.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:
$129,639 – $172,852 in these states: AL AR AZ FL GA IA  KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 – $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 – $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad…