Sales Associate

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Job Summary

Join our dynamic team and embark on a rewarding career where your ambition drives your success. Professional Sales Representatives earn on average $65K+ annually. Competitive earnings potential: includes an hourly base wage plus uncapped commissions on all written sales.

Responsible for creating sales utilizing exceptional customer service and knowledge of the La‑Z‑Boy selling process, products and services. Strive to create long‑term customer relationships that will lead to increased sales and profitability.

• Contribute to store sales goals by selling furniture, accessories and services.
• Promote the Design program & assist the Designer to achieve established sales goals.
• Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after sale service and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.

• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations and the benefits of a professional installation service.
• Execute and champion the Design process following established company guidelines.
• Support design related functions in the store.

• Provide the highest level of customer service to all current and future customers.
• Ensure each La‑Z‑Boy customer has an informative and positive experience by using good customer service skills and product knowledge, while following the company selling process.
• Effectively use Podium to ensure customer satisfaction and future follow‑up.
• Make sound business decisions to deliver customer satisfaction and promote team environment.
• Provide support by being responsive to incoming phone calls and emails.
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience.

• Maintain a positive working relationship with all store employees.
• Assist in training, coaching and developing new peers on product knowledge and selling process/skills to achieve store sales goals.
• Help promote and champion a culture of sales and service.

• Assist with maintenance of the overall visual appearance of the store, including floor and showroom displays, tagging products, maintaining accessory catalogs and design center fabrics, supporting floor moves, and overall store cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Accurately complete daily On‑Point system logs.
• Show a sense of urgency, enthusiasm and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge and internal processes and systems.
• Consistently schedule deliveries with customers.
• Responsible for opening and closing of the store.

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work productively with others as a team.
• Ability to work the schedule and hours dictated by business needs.
• Ability to work evenings, weekends and holidays as required.
• Initiative to meet assigned goals, missions and objectives and be motivated to achieve more.
• Strong attention to detail.
• Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint.