Datacenter Field Operations Technician

24×7 across three 8-hour shifts. Assignment may include any of:
Day

5 days on / 2 days off; 40 hrs / week.

We are hiring Datacenter Field Operations Technicians to supporta global hyperscaler at a majorUS data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crewsto keep AI-infrastructure builds and operations on track.

You will be part of a 24×7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.

Coverage Model:

• Rotating shifts (Days/Nights) with on-call requirements
• Extended shift capability during surge/ramp periods

Expert-level copper and fiber optic cable installation (Cat6A,OM4, OS2, MPO/MTP)

Ability to use workflow management tools forticket tracking and closure

Familiarity with AALC rack systems, hose connections, valve operations (preferred)

• 5–12 years of experience in data center cabling, network hardware installation, or telecommunications
• Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments
• Experience with large-scale rack deployment projects (50+ racks)
• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
• Experience working with liquid-cooled rack systems (AALC) preferred
• Experience with barcode scanning and asset management workflows preferred

• BICSI certification (Installer, Technician) or equivalent
• Experience in hyperscale data-center environments — multi-tenant or campus-scale
• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
• Background in either telecom carrier ops or large enterprise network repair

Shift differentials apply for Swingand Graveyard shiftsper company policy.

Field Opstechnicians may be asked to support emergency response outside scheduled hours on a rotating basis.

• Ability to lift 50+ lbs repeatedly
• Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles,and active electrical environments with appropriate PPE
• Ability to work in warm environments (data halls, 75–85°F)
• Fine motor skills for connector cleaning and optics handling
• Ability to wear required PPE for extended periods

• Attention to detail (cable routing, labeling, connector cleanliness)
• Ability to work in team-based shift environment
• Self-motivated — able to manage workload from ticket queue independently