Scheduling Coordinator- Montgomery Cancer Institute

Full Time

Montgomery location but could include some travel to other locations on an as needed basis.

This position is responsible for providing clerical support functions including scheduling, reception of patients, ordering exams, answering the telephone, filing and maintaining medical records. This position demonstrates a working knowledge of the Epic scheduling system. Assists technologists and nurses when needed. Coordinates daily activities for timely completion of tasks and maintains office supply inventory.

• High School Diploma or GED Degree (Required)
• Up to 1 year experience exposure to professional environment (Required)
• Knowledge of Microsoft Office suite

• Encourage/Support Continuous Learning/Improvement:
  Alerting of issues;
  Recommending changes
• Follows regulatory compliance/departmental process LMRP
• Productivity: number procedures scheduled, percent of time on phone and available.
• Quality - Accuracy of scheduling Facility/procedure Demographic information
• Team work and flexibility. Is flexible to meet department needs. Picks up extra time, works over when needed. Mentors new employees.
• Telephonic Customer Skills - Follows scripting
  -Quality and Service
  - Problem solve customer needs Anticipates customer needs Complies with phone monitoring skill sheet.

• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing:
  Conversation - Consistently
• Hearing:
  Other Sounds - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting