Staffing Coordinator - Float Pool

Part Time Evening - Bethesda North Hospital

Job Overview:

This position is accountable to management for the daily operations of the Supplemental Staffing Office. This position is responsible and accountable for reviewing all staffing information supplied by the nursing units to determine whether the number and skill mix of the scheduled staff is appropriate according to current nurse/patient staffing guidelines. This position, in collaboration with Nurse Managers, Assistant Nurse Managers and Charge nurses, allocates nursing resources on a 24 hour basis.

• High School Diploma or GED Degree or GED (Required)
• Knowledge of Microsoft Office suite

Demonstrates Service Excellence standards established for the hospital and the department and treats all persons with compassion, care, courtesy, and respect. Responds to questions outside area of expertise by using all available resources. Offers assistance, shares information and knowledge by giving clear, concise explanations, and checks for understanding. Practices good listening skills in order to identify the needs of others. Maintains self-control in difficult situations.

Listens to all complaints. Gathers and refers information for problem resolution as necessary. Projects a professional image in attire, appearance, and behavior. Respects co-workers and works as a team member. Demonstrates effective oral and written communication skills. Assists nurse managers and staff in a courteous, helpful manner. Accepts messages directed to the Staffing Office regarding illness/absenteeism and documents same on appropriate forms/records.

Accurately relays information to the nurse in charge of the unit. Calls unit when additional help is needed. Records responses appropriately. Uses discretion when discussing unit specific information with other units. Keeps the charge nurses and managers informed of all potential staffing problems or unfilled needs on a timely basis. Demonstrates organizational responsibility. Actions and words demonstrate that the staffs of the nursing units are our primary customers.

Promotes positive relationships with the nursing units. Demonstrates flexibility and adaptability to necessary changes within the department. Evaluates, prioritizes, and solves problems using all available resources. Identifies opportunities for self and office improvements. Completes shift within scheduled timeframe and can justify overtime usage. Work area is kept clean and orderly. Shows initiative in utilizing downtime. Demonstrates personal growth as evidenced by:
Attends pertinent hospital-wide education programs and completes special projects as requested by the nursing manager. Facilitates the use of personnel from external contracted agencies and contacts agency when staffing needs to be increased or decreased. Correctly posts agency personnel and shifts scheduled. Determines the most appropriate nursing unit for assignment using ratio guidelines and input from other relevant sources. Helps to ensure current professional licensure.

Charges hours to the appropriate nursing area by verifying against the Daily Assignment Sheet. Maintains a list of all-traveling nurses and rates being charged. Reconciles inappropriate charges from agencies to be deducted from bills. Sends completed check requests and bills to appropriate personnel per guidelines. Reviews all staffing information supplied by the nursing units for each shift and determines and documents the number and skill mix of the scheduled staff in collaboration with other nursing leaders.

Reviews current nurse/patient staffing guidelines for each unit and seeks clarification from charge nurses and deploys extra nursing staff where needed. Coordinates with the staffing office at the other hospital for overages or shortages and documents where float pool and agency staff are assigned and other schedule changes. Adheres to all written policies and guidelines when making decisions. Monitors time and attendance system for the appropriate allocation of supplemental staff hours.

• Bending
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing:
  Conversation - Consistently
• Hearing:
  Other Sounds - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting