General Manager

Why Work for Wayne County Chapel?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position is accountable for overseeing the operations of funeral home and/or cemetery location(s) to ensure the expectations of client families and their guest are exceeded.

Essential Functions

• Oversees the management of resources and day-to-day operations.
• Establishes a financial plan and ensure goals and objectives are met each year.
• Analyze activities, costs, operations, and forecast data to determine location progress toward goals and objectives.
• Understands and monitors compliance of Federal, state and local laws and regulations for operation of a cemetery, cemetery sales, crematory and funeral home.
• Develops and monitors quality relationships with suppliers in order to ensure that products and services offered to the business add value to client family satisfaction and market share growth.
• Ensures that all business operation permits are current and applied for in a timely manner.
• Monitors and manage financial results in a manner that meets or exceeds standards.
• Prepares and manages capital requests and expenditures.
• Provides a high level of coaching, mentoring and development to department heads and location staff.
• Ensures that family survey and family service follow up calls are completed.
• Inspections of all facilities, grounds and locations to ensure all are maintained to standards.
• Develops and implement marketing plans to expand exposure of the location in the community.
• Sponsors on-site community events that promote the business to the community.
• Develops relationships with community businesses and leaders.
• Assists direct reports with setting and meeting their goals.
• Encourages the development of new service offerings.
• Performs projects and other duties as assigned.

Competencies

• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management.

Required Education, Experience, Certifications and Licensure

• Four-year degree or equivalent combination of education and experience required.
• Bachelor’s degree strongly preferred.
• Minimum of 5 years of experience preferred in a funeral home or combo desired.
• Experience with analyzing finance reports to determine actions to maintain and/or improve the location’s performance strongly preferred.
• Current Funeral Director license is highly preferred.
• Valid state issued driver’s license in good standing and acceptable driving record.

Additional Eligibility Qualifications

• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Able to read, write and speak English fluently. Bilingual is a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred.
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to…