Client Success Legal Support Specialist

We are seeking a Client Success and Legal Support Specialist to join our team full‑time. This role combines high‑level client care with detailed legal and administrative support. It is ideal for a professional who is organized, relational, tech‑savvy, and committed to high‑quality, accurate work. Because we are a small firm, this is a meaningful and high‑impact position. The right person will interact with clients daily, support the attorney directly, and play a central role in keeping both the client experience and internal operations running smoothly.

This is a full‑time, on‑site position with flexibility in start and end times within normal business hours.

• Full‑time, on‑site position
• Potential for combination hybrid (remote vs. in‑person) work arrangements, depending on office and client needs
• Flexible scheduling within normal business hours
• Competitive compensation based on experience
• Ten paid days of PTO per year
• Six paid holidays
• One paid birthday day off
• Eligibility for performance‑based bonuses tied to accuracy, client service quality, initiative, consistency, and contribution to firm efficiency and profitability
• Paid professional development and training
• Mileage reimbursement at the IRS standard rate
• Paid sick and safe time provided in accordance with Minnesota law
• Participation in Minnesota’s Paid Family and Medical Leave program

• Your resume
• A brief cover letter that includes why you believe you are a strong fit for this role; your experience with client service, legal support, or office systems; what draws you to Conroy Law Office; and your desired compensation range

• Serve as primary point of contact for current and prospective clients
• Guide clients through each step of their legal matter with clarity, professionalism, and care
• Conduct client intake, explain processes, schedule meetings, and gather required information
• Attend and support client meetings, take clear notes, and manage follow‑up tasks
• Communicate professionally and compassionately in sensitive situations
• Ensure clients feel supported and informed throughout their experience with the firm

• Prepare and draft basic legal documents related to estate planning, probate, real estate, and small business matters
• Assemble and organize documents and binders for signings and hearings
• Manage case files, deadlines, calendars, and document processing
• Assist with pleadings, affidavits, subpoenas, motions, contracts, and correspondence
• Handle scanning, mailing, data entry, dictation, and general office communication
• Maintain strict confidentiality and professionalism at all times

• Use Microsoft Word, Outlook, Excel, and firm systems (training provided)
• Support workflow improvements and office efficiency
• Oversee and collaborate with virtual assistant to ensure seamless workflow and office efficiency
• Keep the office organized, stocked, and functioning well
• Notice issues early and take initiative to address them

• Strong written and verbal communication skills
• Excellent attention to detail and organization
• Comfortable learning new technology and systems
• Professional handling of confidential information
• Confidence in interacting directly with clients
• Ability to work independently and take initiative
• Ability to manage multiple tasks and deadlines
• High school diploma or equivalent
• One to two years of experience in a professional office or administrative role
• Demonstrates accountability by recognizing errors, addressing them promptly, and taking steps to continuously improve

• Knowledge of estate planning, probate, real estate, or litigation
• Familiarity with legal or case management software
• General working knowledge of common personal and family financial assets such as real estate, banking and retirement accounts, life insurance, and investments
• College, paralegal, or administrative education or certificates

$43,000 - $50,000 yearly