Disbursement Service Technician

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values:
Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

The Disbursement Service Technician is responsible for processing all requests associated with dividend changes and cash disbursements on the enterprise’s insurance and individual annuity products.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

• Processing of returned dividend checks and related correspondence
• Process disbursement accounting transactions for surrenders, withdrawals and policy loans
• Process various policy quote requests from the agents, customers and third parties
• Responsible for communicating with career and independent office staff, agents and customers via email, telephone or regular mail to provide policy information
• Manage request for ACH drafts/wire transfers with treasury department; validate that transactions are completed and accounted for accurately in the administrative system
• All financial transactions involve use of Lawson system
• Monitoring of areas clearing accounts and monthly reconciliations using Blackline
• Process address change requests
• Administrative and related support system functions

• 2+ years of office experience with A/R, A/P or bookkeeping experience
• Knowledge of life insurance products preferred
• Professional communicator using all available media (e‑mail, voice mail, written, oral)
• Attention to detail and the ability to work efficiently under pressure is essential
• Detail, goal and deadline oriented
• Strong organizational skills
• Ability to be a strong contributing member of a team
• Overtime work is required as needed, and can be on short notice

• Excellent, proven technical skills; must be proficient in Microsoft Office Suite (Excel, Word, Outlook);
  Access database knowledge preferred
• Associates degree a plus; high school diploma (or equivalent) with relevant business or accounting classes

Base Pay Range
. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job‑related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits
. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs.

If hired, the employee will be in an 'at‑will position' and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons…