Annuity Compliance Analyst - SPG

Life & Annuity Compliance Analyst – SPG

Are you looking for the next step in your career with the opportunity to join Life & Annuity Compliance? We are seeking a talented individual who is passionate about continuing to develop their professional expertise through learning more about regulations and how they apply to organizational processes.

The successful candidate will become part of the Sales Practice Guidance (SPG) team and will apply company policies and procedures to review and respond to moderate and varied consumer complaints and non‑fraud agent matters and determine appropriate action. In this role you will have the opportunity to cultivate productive internal and external relationships to address mutual concerns through collaboration.

As part of our team, you will have the opportunity to apply the skills you have already gained while continuing to grow your business and compliance knowledge as you take the next step in your career journey.

Location:

Montpelier, VT, United States. This position is full‑time and remains open until filled.

• Research, analyze, and respond to consumer complaints from customers, attorneys, representatives, and regulators using learned techniques and departmental tools.
• Assist with the review and investigation of non‑fraud agent matter referrals, including interviewing, file reviews, and working with business partners on disciplinary recommendations when warranted.
• Complete moderate‑scope routine and ad‑hoc tasks within internally established time standards.
• Work under general supervision with work reviewed at key milestones and for approval of significant exceptions by management or designated senior colleagues.
• Build relationships with internal and external peers, including regulators.
• Exercise judgment within defined procedures and practices to contribute to problem‑solving and determine appropriate action.
• Consistently demonstrate NLG values and Servant Leadership Tenets by actively seeking opportunities to align work with these principles.

• 3+ years of relevant compliance and/or life insurance and annuity work experience.
• Proficiency in Microsoft Office Suite.
• Exceptional customer service skills through empathy, listening, and understanding client needs.
• Ability to understand and communicate basic compliance topics with training and guidance from more experienced team members.
• Tact, professionalism, and ability to interact with individuals and leaders at all levels.
• Excellent written and verbal communication skills.
• Ability to work in a fast‑paced environment with a high degree of accuracy.
• Maintaining confidentiality on sensitive matters.
• Strong organizational, time‑management, qualitative, and analytical skills.
• Demonstrate understanding of company and departmental goals by aligning individual goals to support annual goals and initiatives.
• Effectively work in a team environment, closely collaborating with business partners.
• All other duties as assigned.

• Compliance‑related experience.
• Basic product knowledge of fixed life insurance and annuities.

$55,125.00/yr – $80,850.00/yr

The total compensation package may also include a full range of medical, financial, and other benefits (including 401(k) eligibility, paid time off, vacation, sick time, and parental leave). Eligible employees may participate in National Life’s discretionary annual incentive programs. The position is at‑will.

We do not offer visa sponsorship for this position.