Customer Service Rep

Company Description

Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone’s face and what’s not better than to serve our community with fresh, fast, and hot product?

We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you’ll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers’ experiences while working in a dynamic and supportive environment.

• Serve as the primary point of contact for customer inquiries, providing prompt and accurate information
• Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions
• Process orders, returns, and exchanges efficiently while maintaining attention to detail
• Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
• Document customer interactions and update customer records in our CRM system
• Identify and escape complex issues to appropriate team members or management when necessary
• Participate in team meetings and training sessions to continuously improve customer service skills
• Contribute to the development of customer service best practices and standard operating procedures
• Meet or exceed established performance metrics and quality standards

• Excellent verbal and written communication skills with the ability to convey information clearly and concisely
• Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds
• Demonstrated problem-solving abilities and a proactive approach to addressing customer concerns
• Proficiency in using computer systems, including keyboard and touch screen interfaces
• Experience with customer relationship management (CRM) software
• Ability to multitask and manage time effectively in a fast-paced environment
• Basic math skills for processing transactions and handling financial inquiries
• Knowledge of conflict resolution techniques and the ability to remain calm under pressure
• Strong attention to detail and commitment to accuracy in all tasks
• Ability to work independently and collaboratively as part of a team
• Flexibility to adapt to changing priorities and customer needs
• High school diploma or equivalent; additional customer service training or certification is a plus
• Previous customer service experience preferred, but not required for candidates demonstrating strong potential

All your information will be kept confidential according to EEO guidelines.