Unemployment Customer Service Representative - Temporary

Title:
Unemployment Compensation Customer Service Representative I - Temporary

Final date to receive applications Date:
Continuous Recruitment

Department:
Labor

Location:

Montpelier, VT, US

Position Type:
Temporary

Schedule Type:
Part-Time

Minimum Salary: $22.07

Maximum Salary: N/A

The Vermont Department of Labor is looking for an experienced customer service representative to join the Unemployment Insurance team. The Unemployment Insurance Customer Service Representatives I provide specialized, professional-level work involving interviewing of claimants by telephone for unemployment benefits.

Duties include conducting initial and subsequent assessment of individual needs, persuading claimants to accept referrals to Career Resource Centers for reemployment services, investigation and resolution of eligibility issues, and applying adjustments to individual cases as needed.

Employees in this class may train new staff and may be assigned independent projects in special program claims work, including but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short-term compensation claims, Trade Readjustment Act, and disaster unemployment assistance.

Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact. This is an in-office position. Remote and/or hybrid work schedules are not available at this time.

This position, Unemployment Compensation Customer Service Representative I - Temporary, is open to all State employees and external applicants. This is a temporary position. Temporary work is typically for variable hours and is not expected to be full-time.

If you would like more information about this position, please contact michael.posternak. Please note that multiple positions in the same work location may be filled from this job posting. Resumes will not be accepted via email. You must apply online to be considered.

• Two (2) years or more of direct customer service experience, program administration support, interpreting and applying rules and guidelines, or records management
• Experience in data entry or computer technology

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.