Senior Customer Success Lead — Cross‑Functional Impact
Listed on 2026-10-21
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Rocket Software in the United States is seeking a Senior Customer Success Manager who will own customer interactions, drive resolution, and foster long-term success. You will mentor teammates and collaborate with cross-functional groups to improve our customers' experience and outcomes.
The role leverages Gainsight and requires roughly 6 years in customer support or engagement, with a preferred Bachelor’s degree and deep knowledge of Rocket products.
We would love to welcome a new Senior Customer Success Lead — Cross‑Functional Impact to our group in Montpelier, VT, United States.
Join Rocket Software and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior Customer Success Lead — Cross‑Functional Impact role at Rocket Software, based in Montpelier, VT, United States.
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