Training Program Manager - Business Insights

Training Program Manager - Business Insights

National Life Group invites experienced professionals to apply for the Training Program Manager – Business Insights role. This position focuses on cultivating a data‑savvy workforce within the Operations area of a leading insurance company.

The Training Program Manager designs, delivers, and manages learning programs that enable associates at all levels to confidently interpret, analyze, and apply data in their daily work. By equipping staff with essential data literacy skills, the role ensures stronger decision‑making, operational efficiency, and measurable business impact.

• Define learning objectives, competency models, and curriculum pathways that build both foundational and advanced skills in data interpretation and application.
• Partner with Operations leadership, data teams, and subject matter experts to align training programs with business priorities and analytics capabilities.
• Assess current state of data knowledge within the function and create learning pathways for different audiences (front line staff, managers, senior leaders).
• Deliver engaging training through multiple modalities (classroom, e‑learning, workshops, coaching, and microlearning).
• Facilitate workshops and presentations to educate stakeholders on data interpretation and analysis and applying data visualization best practices.
• Teach stakeholders effective data visualization techniques using charts and graphs.
• Translate complex data concepts into accessible learning experiences relevant to operational roles.
• Promote awareness of data quality issues and share best practices for data collection and management.
• Coaching leaders and teams on embedding data‑driven thinking into decision making.
• Collaborate with data governance, analytics, and operations leadership to align training with enterprise data strategy and systems.
• Collect and apply feedback to continuously evolve the program to meet changing business needs and data landscape.
• Define success metrics to evaluate learner progress and overall program effectiveness.
• Track and communicate program outcomes, demonstrating how data literacy training contributes to improved performance and business results.
• Recommend and implement program improvements based on evaluation data and business needs.

• 12 years of total combined post‑secondary education and relevant work experience, which may include:
  • Bachelor’s degree in education, Data Science, Business Analytics, or a related field and 8 or more years of related work experience, OR
  • Advanced degree and 5 or more years of related work experience, OR
  • 12 or more years of total equivalent work experience.
• Extensive experience (5+ years) in learning & development, instructional design, or organizational effectiveness, with a strong focus on data and/or analytics.
• Strong background in data concepts, analytics tools (e.g., SQL, Power BI, Tableau, Excel), and data governance principles.
• Prior experience in life insurance or financial services operations is highly desirable.
• Proficiency in Microsoft Office Suite, with advanced expertise in Excel.
• Knowledge of database structures and blending data from multiple sources.
• Proficiency in Tableau for data analysis and visualization; SQL proficiency is helpful but not required.