Senior Escalation Architect Software Platforms
Listed on 2026-10-06
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IT/Tech
Cloud Computing: Infrastructure & Operations, Systems Engineer
Palo Alto Networks is seeking a Principal Escalation Engineer for the Jupiter Group to shape product design and enhance customer stability across R&D, Product, and Customer Success. This role acts as the Voice of the Customer and drives a structured escalation pipeline to improve deployability and supportability.
You will own incident lifecycle, influence roadmap with field data, and mentor the support organization to reduce escalations while ensuring robust, usable cloud solutions.
We are seeking a motivated Senior Escalation Architect for Software Platforms to join Palo Alto Networks in Montpelier, VT, United States.
We are looking to fill the Senior Escalation Architect for Software Platforms position at Palo Alto Networks in Montpelier, VT, United States.
The Senior Escalation Architect for Software Platforms role at Palo Alto Networks is now open for applications in Montpelier, VT, United States.
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