Customer Experience QA Specialist II
Listed on 2026-10-07
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IT/Tech
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Customer Service/HelpDesk
ASM Research, An Accenture Federal Services Company is seeking a QA professional to monitor calls and evaluate customer interactions. You will analyze feedback, identify root causes, and help implement quality improvement plans across teams and vendors.
You will provide actionable feedback to agents, track performance, and support content development for agent communications. Strong analytical and communication skills are essential.
This opening is for the Customer Experience QA Specialist II role at ASM Research, An Accenture Federal Services Company.
We are seeking a motivated Customer Experience QA Specialist II to join ASM Research, An Accenture Federal Services Company in Montpelier, VT, United States.
Consider building your career as a Customer Experience QA Specialist II at ASM Research, An Accenture Federal Services Company.
The Customer Experience QA Specialist II position in the Management & Operations, Sales field is open for applications.
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