Director, Underwriting Training

Underwriting Training Director

Company Summary

Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.

Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.

We invite you to explore what we have to offer and to join our cause.

Role Summary

The Underwriting Training Director serves as the strategic leader responsible for designing, delivering, and optimizing underwriting training that elevates the technical proficiency, consistency, and decision-making capabilities of the underwriting department. This role plays a critical role in equipping underwriters with the necessary knowledge of medical, financial, and non-medical risk assessment, which ensuring compliance with internal policies, industry regulations, and reinsurance guidelines.

The Underwriting Training Director will lead a team of training professionals and work closely with underwriting leadership, operations, medical, claims, compliance, legal, reinsurance partners, and the broader Learning & Development in the organization. This individual will also collaborate closely with the Quality Assurance Director to align training with QA findings, enhancing the feedback loop and driving continuous underwriting excellence.

Essential Duties and Responsibilities

• Develop and lead a comprehensive underwriting training strategy that supports onboarding, Trainee program, continued education, career progression, and leadership development

• Design, implement, and refine training programs that enhance underwriters’ proficiency in medical, financial, and non-medical risk assessment, ensuring alignment with company philosophy and risk tolerance

• Collaborate with Underwriting leadership, operations, medical, claims, compliance, legal, and reinsurance partners to ensure training content is current and aligned with evolving business needs and regulations

• Lead and mentor the Underwriting Training team, providing direction, support, and performance oversight to ensure high-quality program execution

• Leverage feedback from the Quality Assurance Director and underwriting audits to identify training gaps, improve underwriting decision quality and integrate findings into training content and delivery strategies

• Incorporate diverse learning formats to support multiple learning styles

• Utilize date and analytics to assess training effectiveness, measure learning outcomes, and continuously improve training methodologies

• Maintain strong industry knowledge by staying current on underwriting trends, emerging risks, and advances in digital and accelerated underwriting tools

• Partner with Learning & Development and other teams to align training initiatives with broader organizational learning goals and ensure consistency in instructional design best practices

• Collaborate in a team-oriented environment

• May be responsible for special underwriting projects and presentations as directed by Senior Vice President, Operations and Vice President, Chief Underwriter

• This position is preferred onsite/hybrid with the expectation that you are in the office three days per week with current campus days being Tuesday, Wednesday and Thursday (subject to change with advance notification and manager discretion)

Minimum Qualifications

• Bachelor's degree

• 10-15 years of life underwriting experience; preferred background would include designations such as FALU, FLMI, or other course work within ALU, LOMA or similar industry organizations

• 3-5 years leadership experience

• Minimum 5 years training experience

• Experience in signing-off on large cases exceeding five million in face amount

• Previous experience with accelerated and rules engine…