Bilingual Collections Coordinator

Job Description

McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec City, Calgary and Vancouver, we provide challenging and rewarding career opportunities across the country. Recognized as one of Canada’s Top 100 Employers for eleven consecutive years and one of Canada’s Best Diversity Employers for fourteenth consecutive years, our culture is guided by The McCarthy Way
—our shared approach to working with clients and with each other.

The McCarthy Way is built on four core elements:
Excellence
, through attracting and developing top talent committed to delivering on our Client Commitment;
Collaboration
, through seamless, integrated teamwork;
Inclusion
, through eliminating barriers to belonging and success; and Innovation
, through delivering maximum value by embracing leading-edge technologies and approaches. Together, these principles shape how we work, lead, and grow—every day.

The employee in this position will be part of a team where they will be expected to work on invoices and requests in English or French for clients, lawyers, professionals or suppliers who understand and communicate only in English or French. Since requests can be submitted in either English or French, it is necessary for the proper functioning of the operations to have bilingual staff available at all times to respond to requests.

Bilingualism (French and English) is therefore a requirement for this position.

We are recruiting for a Bilingual Collections Coordinator to join our team in our Montreal office. The successful candidate must have a minimum of 3-5 years of experiences in collections and will be responsible for assisting time keeper collections, collecting outstanding accounts receivable and administering general filing and correspondence. McCarthy Tétrault employees benefit from a hybrid work environment with 3 days in the office per week.

• Collecting outstanding/aged accounts receivable within the prescribed protocol/ procedure in a timely and professional manner by phone, letter and email; using the Expert Collection module in the Aderant system.
• Developing a weekly collection strategy/plan to expedite payment or resolution for overdue accounts in concert with the Billing Analysts, billing lawyers, Legal Assistants, and/or client for accounts that present high exposure.
• Working toward the AR Objectives and meeting the assigned Collection Metrics.
• Escalating accounts through Senior Management, as deemed necessary for follow-up. Facilitating and preparing supporting documentation for the remedy requested/recommended for accounts which present credit risk/loss through insolvency procedures, service suspension, third party collection or taxation.

• Monitoring work in progress (WIP) aging and following up with Billing to ensure high-exposure accounts are billed on a timely basis.
• Monitoring credit performance and ensuring the client operates and maintains the account within the terms and conditions of agreement, as applicable.
• Serving as the central contact/liaison for the financial needs of a client’s account. Performing complex account reconciliations with a view to resolution of a full range of possible issues/challenges.
• Identifying issues from the root source/cause and bringing resolution to minimize/eliminate recurring symptoms or concerns.
• Coordinating, investigating and resolving payment/account discrepancies to include: short payment, over payments, unapplied cash, and misapplication, posting errors, payment analysis/support documentation in the event of request…