Service Coordinator QC

Ener Sys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, Ener Sys is the power/full solution for stored DC power products.

What We’re Offering

• Paid Holidays
• Medical, vision and dental
• Life Insurance, long term disability
• Tuition reimbursement plan
• Defined Pension Plan

Compensation Range:

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

This is a current vacant position.

Job Purpose

The Service Coordinator will schedules appointments, gives information to callers, and otherwise relieves officials of clerical work and minor administrative and business detail by performing the following duties.

Essential Duties and Responsibilities

• Improving service image & satisfaction
• Receiving service calls
• Dispatch service calls to techs one at a time
• Service time and utilization admin
• Service invoicing & customers’ credits
• Issuing credit applications to new customers & set-up new customers in BaaN
• New instructions to follow on Home Depot & Sobeys in-house program - TBA
• Administer PMA program/reports
• Reporting and maintain various monthly reports from Service Supervisor
• Coordinate service parts pickup for the service techs and customers
• Service Inventory Control
• Used equipment management admin
• Service call follow ups
• Service marketing support
• Arranging customers’ pick-up on scrap batteries and loaners
• Service reporting:
  Log all service calls on our service request program in a timely manner
• Stock reordering :
  Work-order forms and battery-order test sheets etc.
• Special service customer programs
• Satisfying customers with all Liability Certificates and Workers Compensation Clearance
• Organizes and maintains service file system and files correspondence and other records
• Prepares outgoing service mail and correspondence, including e-mail and faxes
• Maintains a safe, orderly, and clean working environment including maintenance & upgrade of the Ener Sys Canada Service Request Program.
• Follows all company policies and procedures as listed, but not limited to:
• Warranty, safety, environmental, OSHA, DOT Hazmat, and ISO
  9000.
• Other duties as assigned.

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or general education degree; or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Must be proficient in the use of PC based Windows applications such as Microsoft Office Word, Excel, Outlook, Access and Power Point;
Internet Explorer; and other programs as deemed necessary by the manager. Order entry processing and inventory control through the BaaN system.
WORK ENVIRONMENT: The work environment characteristics…