Department Coordinator, Community and Tenant
Job Description & How to Apply Below
Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,500 homes. As Ottawa's largest social and affordable housing provider, ranking second-largest in Ontario and fourth-largest in Canada, we're committed to enhancing tenant well-being through partnerships with local service providers and support agencies.
At OCH, diversity and equal opportunities are at the core of our workplace culture. We strive to mirror the vibrant communities of our city and have been honoured as the National Capital Region's Top Employer every year since 2018.
Together, we're transforming tenants' lives by “providing more than a home, because we care”.
What we offer
Joining OCH means making a meaningful difference every day. We provide opportunities to positively impact your community in multiple ways. Recognizing that our employees are the cornerstone of our organization, we offer a comprehensive and competitive compensation and benefits package, flexible work options, professional development opportunities, health and wellness programs, and more.
What we seek:
OCH is currently seeking a dedicated Department Coordinator, Community and Tenant Support, to support and coordinate a broad range of corporate and departmental activities, corporate governance processes, and department projects. Under the guidance of the Vice President, Community and Tenant Support, the Department Coordinator will be a supportive resource and an integral member of the Department in the delivery of these activities.
Department Coordinator, Community and Tenant Support with OCH:
The Department Coordinator supports data-informed decision-making, streamlining processes, and strengthening collaboration, directly advancing OCH’s Strategic Plan. They play a critical role in ensuring efficient operations and aligned, high-quality service delivery that enhances the tenant experience every day.
As a Department Coordinator, some of the things you will do include:
Provide expert administrative and general office support to the Vice President and within the department and the corporation as required
Work as a member of the administrative support team, coordinating activities, supporting initiatives, and developing, improving, and standardizing work processes and reporting tools
Collaborate with other Departmental Coordinators, where relevant, to align calendars, coordinate administrative processes, exchange information, support cross-departmental initiatives, and reduce duplication of work
Maintain files and records in keeping with approved records management practices and OCH policies and procedures
Assist with financial and expense management including invoice and payment processing
Support, coordinate, and participate in departmental, corporate and external meetings, committees, work groups, initiatives and events as identified
Prepare for and support meetings, reporting, and activities of the Board on a regular schedule and lead related activities for assigned committees of the board
Support the development, design and preparation of reports, documents, forms, procedures, in alignment with corporate formats and standards
Compile and analyze data from multiple sources, prepare reports and undertake formatting and quality assurance reviews
Liaise with and support effective communication and collaboration between departments and external stakeholders
Prepare and review tenant communication material including correspondence, flyers, and notices
Perform work in alignment with OCH vision, mission, values, plans and objectives.
Represent OCH in a professional manner and treats all work-related contacts with respect and courtesy
Work in collaboration with other staff in a team approach to service delivery
As a Department Coordinator, Community and Tenant Support, you can look forward to:
An inclusive, award-winning workplace culture with opportunities to get involved in DEI initiatives, Peer Support, volunteering, mentorship programs, and other development initiatives
A hybrid work environment
Meaningful and varied role within the team
Opportunities for personal and professional growth
What you bring:
Education & Experience:
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