Service Coordinator​/Dispatcher

Reporting directly to the Service Manager, you will play a key role in coordinating the department's day-to-day operations. You will act as the core liaison between customers, the on-the-road technical team, and administration.

This position requires a high level of comfort with high-volume phone communication, excellent listening skills to accurately target customer needs, and fast execution to deliver quick responses and solutions.

• Call Management: Take charge of incoming customer phone calls with energy and dynamism, assess the urgency of requests, and ensure tight, rapid follow-ups.

• Customer Service & Needs Analysis: Take the time to actively listen to and understand customers' technical needs to guide them toward the right solution.

• Scheduling & Dispatching: Assist in coordinating and optimizing schedules for the road service technicians using the company calendar.

• Administrative Support & Archiving: Participate in preparing estimates, opening and closing Work Orders, and handling service invoicing. Perform scanning and rigorous filing of administrative and technical documents.

• Parts Management: Collaborate with the parts department to ensure technicians have the necessary equipment prior to their service calls.

• Experience: Minimum of 2 to 3 years of experience in a similar role (dispatching, phone-based customer service, after-sales support, or service department coordination).

• Communication Skills (Essential):

  • Excellent Phone Etiquette: You are warm, professional, attentive, and thrive in a fast-paced environment where the phone rings often.

  • Proactivity & Speed: You have a strong sense of urgency, reply quickly to clients, and anticipate their needs.

• Software Proficiency (Essential):

  • Excellent knowledge of the Microsoft Office suite (
    Outlook, Outlook Calendar, Excel, and Word
    ).

  • Strong familiarity or high proficiency with Sage 50 accounting software (a major asset for billing).

• Languages: Excellent command of French (spoken and written) and a good ability to communicate in English (a major asset for interacting with clients and suppliers).

• Competitive Salary: Hourly rate between $25.00 and $35.00 / hour (based on experience).

• Stable
  
  Schedule:
  
  7:30 AM to 4:00 PM
  , Monday to Friday (40 hours per week).

• Holiday Season Bonus: Paid time off provided during the Christmas and New Year period.

• Additional Time Off: 3 additional paid days off provided by the company (accessible after 1 year of continuous service).

• Profit Sharing: An annual bonus calculated as a percentage of the company's revenue, paid out at the closing of our fiscal year (accessible after 1 year of continuous service).

• A stable, stimulating, and collaborative work environment.

• Professional development opportunities within the company.

All related work experience will be considered. Please send your application by email to with the subject line: "Service Assistant ".