Administrative Agent – Customer Relations

Position

Description:

CGI – Payroll Services Center (PSC) offers all-in-one cloud solutions that simplify payroll and human capital management. We take pride in our strong client relationships, which is reflected in our very high customer satisfaction rate.

Every day, our associates help hundreds of clients process payroll for their employees across various industries. In this role, you will contribute to the success of local businesses within a dynamic team of over professionals serving more than 70, clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role?

What we offer:

Weekday, daytime schedule for better work-life balance
A work environment recognized as one of the best in Canada (Best Workplaces certification)
Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial support for job-related studies

Career development supported by a professional development plan
Access to a share purchase plan and a profit-sharing plan from day one
Benefits tailored to your needs: flexible insurance plan, telemedicine, and more!

Reporting to the Director of Customer Relations, the Administrative Agent – Customer Relations will act as a point of contact for managing and following up on various specialized requests assigned to the department. He or she ensures high-quality service and thorough follow-up while collaborating with various internal and external stakeholders.
Key Responsibilities

Your future duties and responsibilities:

Handle customer requests related to:
- certification reports
-Security and compliance of applications and infrastructures (ISO certification, business continuity, penetration testing, etc.)
-Personal information (Data Protection Agreements (DPA), data retention (Bill 25), etc.)
-Process information requests from business partners, government agencies, law enforcement, or other external stakeholders in accordance with established procedures
-When necessary, filter and redirect misrouted requests to the appropriate departments to ensure efficient handling of customer inquiries
-Provide occasional support (during peak periods) to the intake verification team (reviewing and validating service enrollment requests, which may include research and identity verification)
-Provide support, as needed, for the handling of delivery-related events

Required qualifications to be successful in this role:

-College diploma (AEC) in office administration or a related field, or equivalent diploma
-Minimum of 2 years of experience in office work and administrative management to effectively support daily operations
-Excellent communication and customer service skills
-Strong attention to detail, discretion, and organizational skills
-Ability to manage multiple files simultaneously and collaborate with various internal stakeholders (excellent time and priority management)
-Strong sense of rigor, attention to detail, and accountability
-Bilingualism (French and English)

Skills: