Coordinator Group Sales Job Montréal area,Pointe-Claire Province de Québec Canada,Administrative/Clerical

Location: Pointe-Claire

Job overview

Coordinate & manage room blocks, reservations for group contracts.

Assist the Sales & Operation teams with require changes to existing room blocks, individual reservations and rooming lists if needed.

Working with Delphi, Opera/PEP & R&I to maintain group blocks, rooming lists, and reservations.

Familiarity with group commissions, rebates, invoicing, concessions, uses of reports.

Duties and Responsibilities

Prepare each group’s arrival using Delphi/R&I/Opera or PEP,Communicate codes, billing information/routing/PM accounts, VIP information, correspondence, etc. interact with booking contacts for group rooms and crew as record group rooms and revenue in the property management Airline crew blocks, enter all manifests monthly & balance & coordinate rooming lists, in PMS & manage 3rd party platform when all group reservation requests, changes and cancellations received by phone, e-mail, internally and through meeting planners/ and/or modify group blocks in the system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected
-up & deadlines - Monitoring rooming list submissions, payment due dates, pick-up dates, attrition deadlines

Apply monetary transaction to groups prior and after the group an accurate filing system for groups and ensure that each group block is and update group block notes to provide relevant data about all group reservations and coordinate with other departments as needed to provide group reservation information and group needs as specified in the group departure with billing accuracy and group pick-up and communicate risks at the weekly with guest concerns or comments when needed

Communicate any outstanding guest requests to management that may require additional monitoring or follow--sell rooms where possible according to established procedures to maximize hotel average room alternate dates for sold-out teamwork and quality service through daily communications and coordination with other other duties as assigned such as running daily reports, e.g., the cancellations, bookings, or arrivals commission through Tally, process rebate, prepare group and pick-up reportsVIP amenities/Upgrades for Groups, communicate information regarding designated VIP communication is sent to the Team to coordinate Amenities and/or upgrades for VIPs listed within a group block

Answer telephones using appropriate the Sales Coordinator with Group Turnover, and the Events team with Daily Events Report, if needed.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent plus 1-year experience in a sales office or related field. Some College preferred. Must speak fluent English.

Strong oral and written communication skills

Friendly and hospitality-focused

Attention to detail.

Planning and organizational abilities

Computer Skills

Ability to work under pressure in a fast-paced, stressful environment.

This job requires the ability to perform the following:

Frequently standing up and moving about the facility

Type at least 50 wpm; proficient PC skills Carrying or lifting items weighing up to 25 pounds.

Communicating with customers, employees, and third parties

Use a keyboard to generate correspondence, reports, etc.

Handling objects, products, and computer equipment

Other:

Communication skills are utilized a significant amount of time when interacting with clients and guests.

Planning and organizational skills.

Reading and writing abilities are utilized often.

Basic math skills are used frequently.

May be required to work nights, weekends, and/or holidays.

The Double Tree by Hilton Pointe-Claire is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process. Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.