Office Agent Class II - Continuing Education

Qualifications

Hold a Diploma of Vocational Studies in a specialty appropriate for the class of employment, a Secondary School Diploma or a diploma or an attestation of studies recognized as equivalent by the competent authority.

Director:
Maggie Soldano

Hold a Diploma of Vocational Studies in a specialty appropriate for the class of employment, a Secondary School Diploma or a diploma or an attestation of studies recognized as equivalent by the competent authority.

Have some knowledge of office automation.

The principal and customary work of an employee in this class of employment consists in performing a variety of administrative duties according to established instructions, methods or procedures and requiring routine decisions relevant to administrative tasks as determined by the administration.

• Compile data, perform simple calculations and prepare reports.
• Fill out forms, cards, purchase orders, form letters, notices or any other simple documents and forward them as required.
• Take and transfer telephone calls; receive and forward messages and faxes; provide information of a general nature on the telephone or in person; greet and, if necessary, direct visitors.
• Draft notes concerning telephone calls.
• Record answering‑machine messages.
• File documents, books and cards; repair damaged books; carry out the loan of audiovisual documents, equipment and books; if necessary, collect fines.
• Enter texts and various data into a computer from manuscripts or other sources; verify the accuracy of the data or any other data contained on a list or document.
• Supervise premises where aptitude tests are being administered.
• Receive, stamp, sort and file mail, and ensure its distribution; photocopy documents if needed.
• Use a computer and necessary software to perform duties related to word processing, database entry, spreadsheets and in‑house programs; help colleagues with common software and programs used, if required.
• Train new class II office agents.
• Perform any other related duty as needed.