Service Coordinator - Dorval

Location: Dorval

Our client in Dorval in the construction industry is currently looking for a service coordinator for their service department. This candidate is required to manage the daily maintenance & repair service calls requested by our national retail/commercial industry clients while ensuring that the quality of service and customer satisfaction are achieved.

Advantages

Monday-Friday (7AM-9AM - 4PM-6PM) (40 hours a week)

50,000$-60,000$ (based on experience)

3 weeks vacation

Paid weekly

Weekly Bagels, Fruits etc.

Group insurance after probation - Benefits - 50%/50% (medical, dental, life insurance, etc.)

RRSP plan after one year

Responsibilities

Manages daily maintenance & repair requests from various Retail Industry Clients as well as colleagues within the office.

Keep clients fully informed from beginning to end of service

Follow-up with Service Technicians

Ensure that invoicing is kept up to date and that we are respecting our client’s terms

Handle basic quotations for service calls that surpass our client’s NTEs

Finding new resources to help us maintain a competitive edge in the industry (nationally).

Order entry with various administrative clerical tasks

Qualifications

Strong bilingual communication skills – both verbal and written

English-speaking internal and external [clients/partners/employees] located outside Quebec on a [daily/regular] basis

Experience in a construction environment or previous job

Versatile and flexible under high pressure situations

Provide direction and solutions to technician’s who are handling the service call

Ability to develop strong relationships with both internal and external resources

Strong organizational skills

Has good negotiation skills

Summary
SUMMARY
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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.