Client Service Coordinator

Position: Full-Time, Client Service Coordinator
Bayshore Health Care is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore Health Care is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario.

Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list. Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers! We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
This position is located on site at Bayshore Home Care Solutions Ottawa Government Branch located at #202-310 Hunt Club Road, Ottawa, Ontari, K1V 1C1. This is not a hybrid position. Hours for this position are from 08:00 a.m. to 4:30 p.m. Monday to Friday, some evenings and weekend work may be required.
Primary Responsibilities   Communicate:
Professionally engage with patients, families, staff, and funder organizations
Process:
Quickly handle funder referrals and updates in the EMR (Procura)
Review:
Collaborate with Supervisors, field employees and patients to assess service needs

Schedule:

Assign care providers based on client needs, geographic area, staff skill-set and availability
Coordinate:
Ensure consistent caregiver assignments and service delivery
Notify:
Keep patients and staff informed of initial and ongoing schedules
Utilize:
Optimize staff schedules to meet their availability and client care needs
Document:
Maintain accurate records in the EMR
Resolve:
Address patient concerns promptly and follow escalation pathways
Why Join Us?
Immediate Impact:
Make a real difference in the lives of employees, patients and their families
Competitive Salary:
Earn a competitive wage commensurate with experience

Health Benefits:

Comprehensive health, dental, and vision insurance for you and your family
Paid Time Off:
Competitive leave time to ensure work-life balance
Retirement Plan:
Employer-contributed retirement savings plan
Supportive Team:
Be part of a collaborative and supportive team environment
Growth:
Opportunities for professional development and career growth
Qualifications – External  Education
Secondary School Diploma
Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.
Experience and Abilities:
A minimum of two years related customer service experience, preferably in healthcare
Proven customer service skills, preferably in healthcare or other high-paced customer service environment
Strong ability to communicate effectively, both written and orally, in English
Ability to handle issues and problem solve with tact and diplomacy
Excellent computer skills (Windows, Microsoft office, internet, EMR)
Ability to prioritize and handle multiple demands in a fast-paced environment
Proven organizational and teamwork skills; able to work independently and prioritize workload
Positive work and attendance performance essential
Strong interpersonal skills including demonstrated ability to build rapport and connections
Advanced competency in keyboarding and scheduling software with a willingness to learn
French language proficiency will be considered an asset and is a requirement for all Quebec locations
At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills,…