Residence Services Administrator

Career Development Assignment (CDA)
The successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.

To display this page you need a browser with JavaScript support.

If you are an  internal applicant  belonging to a union (CUPE 2424, CUPE 910 or OPSEU 404), please make sure to update your current union status in your candidate profile each time you apply for a vacant position.  Internal “unionized” candidates with priority status will be given first consideration.

Please note:

Carleton University encourages applications from all qualified candidates.

Job Number: J

Job Title:

Residence Services Administrator

Job Type: Career Development Assignment (CDA)

Department:
Housing and Residence Life

Job Category:
Administrative

Number of Positions: 1

Date Posted (dd/mm/yyyy): 17/09/2026

Closing Date (dd/mm/yyyy): 27/09/2026

Salary (with Salary Rate): 66,488./Year

Assignment Duration From: 21/09/2026

Assignment Duration To: 12/11/2027

Employee Group: CUPE 2424

Salary Level: 7PE

Hours Per Week: 35

Date Position Available: 21/09/2026

About Carleton University
Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing.

At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan  is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Duties And Responsibilities
Reporting to the Assistant Director, Housing Services, the Residence Services Administrator, is the first point of contact for Residence inquiries, triaging a high volume of in person, phone, and email inquiries. They are responsible for the coordination of the Summer Residence Program, room change requests, and providing administrative and clerical support to Housing and Residence Life.

Qualifications

The variety of tasks demands initiative, sound judgement, and the ability to work independently. Strong multitasking, organization skills, and the ability to set daily priorities while adapting to change is required for this position.

The duties of this position require competence in multiple software platforms, including Star Rez, Banner, eRezLife, Admin Web, Wordpress, Excel, Access, Word, Carleton Central, Outlook, and the internet. Accuracy and strict attention to detail are essential.

Due to the nature of the position, a sensitivity to gender, culture and diversity, including an understanding of students, parents, summer clients, and university staff is essential as well as interpersonal skills, tact, diplomacy is required to effectively facilitate stressful…