Project Administrator

Senior Project Administrator / Workplace Services Coordinator

Location:

Ottawa, ON – Fully On-Site

Contract:

September 28, 2026 – March 31, 2027

Estimated

Hours:

997.5 hours

Employment Type:

Full-Time Contract

Compensation:  $30-$35/hr Based on seniority, and ability to meet the requirements in full.

Language:  Bilingual – French and English required, written and verbal.

Security Clearance:  Reliability Status required prior to commencement.

Scope of Work / Responsibilities
We are seeking an experienced  Senior Project Administrator / Workplace Services Coordinator  to provide workplace coordination and administrative support within a federal government environment.

The successful candidate will serve as a primary point of contact for employees and visitors, supporting day-to-day workplace operations, responding to inquiries, coordinating service requests, maintaining records, and working with internal service providers to resolve workplace-related issues.

The role will involve:

Serving as the primary point of contact for employees and visitors requiring workplace-related support and assistance.

Responding to inquiries related to workplace services, office facilities, accommodations, and workplace procedures.

Triaging workplace-related inquiries and issues and escalating matters to the appropriate internal service providers.

Resolving routine workplace issues within established authorities and procedures.

Supporting day-to-day workplace operations and maintaining organized and efficient workplace support processes.

Monitoring workplace amenities, supplies, equipment, and shared spaces.

Coordinating replenishment or corrective action as required.

Maintaining records, service requests, trackers, and workplace documentation.

Supporting workplace readiness initiatives, return-to-work plans, workplace protocols, and space management activities.

Assisting with the administration, troubleshooting, and support of workspace reservation systems.

Monitoring office occupancy levels and maintaining workplace utilization records and reports.

Supporting workplace optimization and space management initiatives.

Coordinating with internal service providers, including Information Technology, Security, Administration, Human Resources, and Communications.

Supporting workplace-related communications, notifications, and awareness campaigns.

Monitoring shared mailboxes and ensuring timely responses to employee requests.

Assisting with special projects and operational initiatives related to workplace services and office administration.

Supporting workspace assignments, moves, and occupancy planning.

Tracking workplace-related issues, risks, follow-up actions, and outstanding items.

Maintaining project and workplace documentation.

Conducting research, data gathering, and analysis in support of workplace initiatives.

Preparing progress updates and status reports for management.

Supporting a positive and professional employee and visitor experience.

Mandatory Qualifications
M1
Fully bilingual in  English and French , with the ability to communicate effectively both orally and in writing in either official language without assistance.

Bilingualism is a firm requirement for this position and will be assessed during the recruitment process.

M2
Minimum  5 years of experience  providing customer service, administrative support, or office coordination services.

Preferred Qualifications
The following experience and qualifications would be considered assets:

Experience responding to inquiries from clients, employees, visitors, or members of the public in a professional environment.

Experience maintaining records, schedules, databases, trackers, or filing systems.

Proficiency using Microsoft 365 applications, including Outlook, Word, Excel, Teams, and SharePoint.

Ex…