Adjoint Administratif​/Reception

Position: Adjoint Administratif / Reception
Location: Dorval

About Us   Securo, an innovative company with 35 years of experience in property security, is looking for a bilingual dispatch agent and receptionist to join our dynamic team. We offer customized residential and commercial security solutions using state-of-the-art technology.

Key Responsibilities – Reception & Technician-Dispatch Administrator   Reception & Front-Desk Duties     Warmly greet all visitors, clients, and vendors; ensure sign-in / security protocols are followed
Manage a multi-line phone system and shared email inbox, triaging inquiries to the right team members
Provide first-level information on company services, pricing, and basic troubleshooting steps
Receive mail, packages, and courier deliveries; log and distribute promptly
Keep the lobby and front desk area tidy, stocked, and client-ready at all times
Technician Dispatch & Scheduling     Monitor incoming service requests (calls, emails, ticketing software) and create service orders with complete, accurate details
Prioritize jobs using urgency, client SLA, technician skill set, and geographic proximity
Build efficient daily and weekly routes; adjust schedules in real time when emergencies or delays arise
Confirm appointments with clients (phone, SMS, or email) and send reminders / access instructions
Track technician departures, arrivals, and job completion status using GPS or workforce-management tools (e.g., Track Tik, Zendesk, Service Titan)
Coordinate parts availability, equipment pick-ups, and site access requirements before dispatching
Administrative & Customer Support     Enter and update client information, job notes, and time logs in the CRM / ERP system
Generate work orders, service reports, and PO numbers; obtain client signatures on completion
Prepare daily dispatch summaries and technician workload reports for management
Assist accounting by flagging billable hours, collecting credit-card details, and verifying purchase order references
Follow up on open tickets, warranty claims, and return-visit needs to ensure timely resolution
Communication & Coordination     Serve as the central point of contact between field technicians, sales reps, project managers, and clients
Escalate technical issues or resource conflicts to appropriate supervisors without delay
Maintain clear, bilingual (English/French) communication when required, both verbally and in writing
Provide technicians with job documentation (drawings, access codes, H&S forms) before arrival on site
Compliance, Safety & Continuous Improvement     Verify that technicians possess required certifications, permits, and PPE for each job
Record incident reports, near-misses, and customer complaints according to company procedure
Contribute to process improvements—e.g., refining dispatch workflows, creating phone/email templates, or updating SOPs
Protect confidential client data by following privacy and cybersecurity policies
These responsibilities combine the front-of-house professionalism of a receptionist with the real-time logistical coordination needed to keep technicians productive and clients satisfied.
Responsabilités clés – Réception & Administration de la répartition des techniciens   Accueil et réception     Accueillir chaleureusement visiteurs, clients et fournisseurs ; assurer le respect des protocol es de sécurité et d’inscription
Gérer un système téléphonique multi-lignes et une boîte courriel partagée, puis aiguiller les demandes vers les bonnes personnes
Fournir un premier niveau d’information sur les services, la tarification et les étapes de dépannage de base
Réceptionner le courrier, les colis et les livraisons de messagerie ; consigner et distribuer rapidement
Maintenir l’aire d’accueil propre, bien rangée et prête à recevoir les clients en tout temps
Planification…