Passport and Officer

Position: Passport and Visa Officer
Administer the Passport and Visa program by analyzing files and researching foreign travel documentation requirements, providing advice based on interpretation of related policies and procedures.
Coordinate internal and external foreign travel documentation requirements on behalf of the Service by processing requests for special and diplomatic passports and associated visas.
Liaise and maintain excellent relationships with key stakeholders (including, but not limited to Embassies and Immigration, Refugees and Citizenship Canada) and act as a resource person by advising managers/employees on all requirements relating to information and documentation for travel abroad.
Manage various databases including travel document registries on SharePoint with the purpose to track and coordinate the status and locations of official passports.
Ensure compliance with conditions laid out in the Memorandum of Understanding (MoU) with Immigration, Refugees and Citizenship Canada regarding the retention and safekeeping of special and diplomatic passports.
Plan and coordinate administrative requirements related to projects, research, analysis and various reports and statistics relating to Branch initiatives

Job Summary
Administer the Passport and Visa program by analyzing files and researching foreign travel documentation requirements, providing advice based on interpretation of related policies and procedures.
Coordinate internal and external foreign travel documentation requirements on behalf of the Service by processing requests for special and diplomatic passports and associated visas.
Liaise and maintain excellent relationships with key stakeholders (including, but not limited to Embassies and Immigration, Refugees and Citizenship Canada) and act as a resource person by advising managers/employees on all requirements relating to information and documentation for travel abroad.
Manage various databases including travel document registries on SharePoint with the purpose to track and coordinate the status and locations of official passports.
Ensure compliance with conditions laid out in the Memorandum of Understanding (MoU) with Immigration, Refugees and Citizenship Canada regarding the retention and safekeeping of special and diplomatic passports.
Plan and coordinate administrative requirements related to projects, research, analysis and various reports and statistics relating to Branch initiatives

Education
Undergraduate degree and two (2) years of experience
* in each of the identified criteria, or
College diploma and four (4) years of experience
* in each of the identified criteria, or
An acceptable combination of relevant education, training, and experience may be considered.

The degree must be obtained from an accredited learning institution recognized in Canada. If you completed a program outside of Canada, you will be required to obtain proof of a Canadian equivalency at your expense from an accredited learning institution recognized in Canada.

Experience
Experience is defined as
Experience in interpreting policies and procedures and providing advice and guidance to employees at all levels;
Experience in client service delivery;
Experience in managing projects and issues: organizing, planning, coordinating, prioritizing and drafting written reports and correspondence;
Experience in multi-tasking, meeting deadlines and handling short turnaround times;
Experience in establishing and maintaining effective contacts, internally and externally

Competencies
Client Service
Communication skills
Adaptability and flexibility
Rigour
Networking and relationship building
Organization and multitasking

Conditions of Employment
Required to travel to foreign embassies and high commissions within the NCR. This position may require a more…