Service Assistant

Career Opportunities:
Service Assistant (2354)

Requisition
2354
-Posted
09/23/2026

- Sir George Williams (Downtown)
- HR POLICIES

- Part-Time

Position Number:
Department:Campus Wellness and Support Services
Campus:Sir George Williams (Downtown)

Salary:$51,432.00- $61,243.00 per annum (pro-rated to the hours worked)
Union/Association/HR Policy: HR POLICIES

Recognized as one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE: This posting represents a part-time (21 hours per week) contract until April 30, 2028.

Reporting to the Manager, Campus Wellness Administrative Services, with functional supervision from the Manager, Case Management Services, the incumbent provides a welcoming and caring environment for the University community by providing excellent front-line customer service and supporting the daily operations of Campus Wellness and Support Services (CWSS) Mental Health Single Entry Point unit.

• Serve as the first point of contact for student and faculty information as it relates to accessing mental health services on campus. Ensure the correct format of documents for a smooth intake flow, responds to inquiries.
• Communicate with students regarding their intake package, self-booking process, and other mental health resources.
• Monitor and carry out the scheduling of appointments for the unit, upload request for service forms on the scheduling system(s). Compile statistical reports as needed.
• Ensure files within the online system(s) are up to date.
• Identify urgent and emergency situations and ensure that the appropriate professionals within the unit or the Director of Counselling and Psychological Services are immediately notified.
• Refer students in critical and urgent situations to external resources and notify the Director of Counseling and Psychological Services
• Receive and distribute incoming mail, faxes and special delivery.
• Order and maintain inventory of office supplies for the unit.
• Book conference rooms and assist with ordering of equipment and refreshments.
• Provide general office and clerical support for business units.
• Perform other duties in support of the operation of the unit.

• Diploma of Collegial Studies (two-year pre-university DEC) and one to two years of related work experience in a medical setting.
• Previous experience working in a high-volume service area.
• Good knowledge (Level
  4) of spoken and written English in order to communicate effectively with students, faculty and staff; basic knowledge (Level
  3) of spoken and written French. Knowledge of additional languages is an asset.
• Basic knowledge of Word, Excel, and PowerPoint.
• Keen attention to details.
• Excellent organizational, interpersonal and communication skills with the ability to deal sensitively with individuals.
• Ability to multitask and work under pressure with frequent interruptions.
• Aptitude to work in a service-oriented environment as both a member of a team and independently.
• Approachability (is sensitive and patient with others) and composure (is a calming influence in a difficult situation).
• Working knowledge of the Student Information System is an asset.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

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