Tenant Services Coordinator

Location: Montreal

JOB DESCRIPTION
The

Summary

JOB DESCRIPTION  The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They coordinate the resolution of tenant issues related to the delivery of tenant service projects. The Tenant service Coordinator will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees.

In this role, there is a unique opportunity to influence how employees work, and directly impact their work day. You will work with a team of professionals delivering workplace services. In this role, you will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.
This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.
Opportunities for Development
At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

On Account & expanded Operational roles

Facility Management Office roles to support accounts

Project Management roles support projects

Key

Duties & Responsibilities
Safety Ownership and Regulatory Compliance

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated byBGIS Health Safety and Environment Teams and enforced by law.

Workplace Support

Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times

Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions and point person for Health Screening upon entry within the open lobby space

Assist with electronic visitor sign in when necessary

High level of confidentiality will be a must in this role.

Act as an ambassador ensuring a positive Workplace Experience and be able to communicate confidently and articulately to employees and guests with a professional/positive demeanour

Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest.

Assist with minor event planning and meeting space set ups and clean ups

Use operational knowledge of the facility to provide swift resolution of any challenges experienced by employees or guests.

Ensure workplace health and safety guidelines are followed, and report any violations or near-misses to Manager

Attend and participate in the Joint Health and Safety Committee meetings

Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement.

May be required to wear a BGIS uniform or outerwear when performing duties if required such as a branded shirt

Lobby Duties

Ensure access card is used for each Team Member ensuring no tailgating

Ensure  is displayed for Team Members and Visitors

Clean/Wipe high touch point areas of lobby hourly

Floor Duties

Identify safety hazards and maintenance issues

Assist in meeting rooms for IT connections and supplies

Technology Assistance

Point of contact for office and technology issues

Demonstrate new technologies released in support of enhancing the workplace experience

Administer triage for meeting room technology- i.e. reset, reboot meeting room panels and lobby touch screen and/or manage escalations

Manage locker/file cabinet inventory assignment

Retrieve and respond to voicemail messages daily

Projects

Receiv…