Job Description & How to Apply Below
Join our dynamic team
at ION Facility Services.
Workplace Experience Coordinator | Montreal, QC | Full-Time | Bilingual (FR/EN) | 5-10 Years Experience
We're seeking an experienced Workplace Experience Coordinator to help ensure an efficient workplace in a corporate office environment.
This role also supports daily office operations, employee experience, vendor coordination, and facilities processes while working closely with the Facility Manager Site Leader.
Key Responsibilities
Support the FM Site Leader with day-to-day office needs, including supplies, maintenance, and overall facilities management.
Provide general administrative support for special projects and ongoing tasks.
Manage all aspects of office operations, including procurement, space management, employee experience, internal events, vendor oversight, repairs and maintenance, security processes, and food & beverage services.
Gather employee feedback through surveys and check-ins and use insights to improve workplace experience.
Schedule trainings assigned to third parties and ensure follow-up to keep them on track.
Support event planning, including coordination with the landlord, setup arrangements, and communication regarding mall entrance access, permits, and technical support for common areas (roof access, corridors, elevators, etc.).
Create s (Novartis and WW cards) and manage access permissions for archive rooms.
Oversee locker management and distribution.
Handle administrative tasks related to the site lease, including contract signatures, invoice tracking, and coordinating necessary approvals or alignments.
Answer phone calls and route complaints appropriately.
Report any maintenance or repair issues to the technician and Facility Manager.
Requirements
5-10 years' experience in workplace experience, office coordination, or facilities support.
Highly professional written and verbal communication skills.
Strong problem-solving and troubleshooting abilities, especially in fast-paced or high-volume environments.
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