Administrative Associate - Clinic

Location: Montreal

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Employment Status:  Permanent, Full-Time (37.5 hours/week)

Schedule:

Monday to Friday (must be available to work a schedule that may vary between 6:30 a.m. and 7:00 p.m., depending on operational needs).

* Please note that there will be approximately two evening shifts per month; therefore, the schedule will be primarily daytime.
Join Our Team
Our clinic brings together a dynamic and passionate team committed to delivering an exceptional client experience and fostering high-quality patient interactions. As an Administrative Associate, you will perform a variety of administrative duties, provide outstanding customer service to executive patients, and collaborate with the team to achieve departmental objectives.
Why Join TELUS Health?
Employer-matched pension plan available from day one
Group benefits plan available from day one
3 weeks of vacation and 3 wellness days per year (paid time off)
Wellness spending account of at least $500 (up to $700), which can be used for expenses such as gym memberships, athletic apparel, spa days, and more
Up to $5,000 per year for mental health support
40% discount on TELUS and Koodo mobile plans
And much more
What You'll Do
Welcome clients in a professional and courteous manner
Answer internal phone calls
Process client billing
Balance and close the cash register at the end of the day
Manage appointments (confirmations, rescheduling, cancellations)
Collaborate with the Coordinator to ensure smooth daily operations
Respond to client inquiries and help minimize wait times
Open and/or close the clinic reception area
Participate in month-end reconciliation activities
Maintain the appearance, cleanliness, and inventory of the service area
Provide administrative support and coverage as needed
Perform any other related duties as assigned
Qualifications   What You Bring
High school diploma completed
Minimum of 1 year of customer service experience
Bilingualism (French and English), both spoken and written
Basic knowledge of MS Office (Outlook, Excel, Word)
Excellent attention to detail and strong organizational skills
Knowledge of medical terminology (asset)
Professionalism, courtesy, and discretion
Ability to work efficiently while maintaining confidentiality
Punctuality and reliability
Strong stress management and prioritization skills
Ability to manage multiple tasks simultaneously
Professional and polished appearance
Advanced English proficiency is required, as this role involves regular interaction in English with external parties (e.g., clients, suppliers, or external partners), internal stakeholders (e.g., colleagues and team members), and the use of English-language computer systems and tools in a position with national scope.
Salary Range: $20-$37
Performance Bonus or Sales Incentive Plan: 0%
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunitiestodevelop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us  We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally…