Reimbursement Support Caseworker

Location: Montreal

Reimbursement support drives this full-time Caseworker role with Cencora, handling coverage requests, case updates, and patient support workflows.
Based in Oakville, Ontario, or remotely in Quebec, this Caseworker supports Cencora’s Innomar Strategies business in Canada. The work includes benefits documentation, reimbursement communications, routine issue resolution, and accurate case records. You will coordinate with internal and external stakeholders while supporting access-related outcomes and service continuity.

Key Responsibilities:

Assist reimbursement processes across patient support workflows
Coordinate benefits documentation, updates, and follow-up activities
Resolve routine reimbursement issues and documentation gaps
Maintain accurate case records and reimbursement documentation
Monitor trends, recurring issues, and escalation indicators
Requirements:
High School Diploma, GED, or equivalent experience
Two or more years in reimbursement or healthcare support

Experience with case coordination or claims support
Certification in reimbursement support preferred
Certification in patient access or process improvement preferred
Apply reimbursement support, case coordination, and stakeholder communication skills within Cencora’s patient services operations.