Resource Officer III, BBS Channel
Job in
Montreal, Montréal, Province de Québec, Canada
Listing for:
The Toronto-Dominion Bank (Canada)
Full Time
position
Listed on 2026-01-04
Job specializations:
-
Business
Risk Manager/Analyst, Operations Manager
-
Finance & Banking
Risk Manager/Analyst
Job Description & How to Apply Below
Location: MontrealDescription
:
KEY ACCOUNTABILITIES
Customer:
Execute more complex transactions such as but not limited to overrides, Business Credit applications workflow secondary review, Customers, and partners escalations accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Monitor the daily workflow and distribution for own functional area and ensure required processing is completed meeting all Service Level goals.Provide a broad range of operational support to the BBS Channel and is responsible for first point of escalations with partners, as well as operational effectiveness for own functional areaIdentify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery.Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service deliveryInteract with partners by responding to requests in an effective and timely mannerUse effective relationship skills when communicating with partners/ colleagues and deal with difficult conversationsAssist Manager, Business Banking (MBB) to run day-to-day operationsCommunicate policy and procedural changesShareholder:
Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support MBB in prioritizing and managing team workloadActively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentialitySupport development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectivenessContribute to the development/delivery of presentations and training communications to management or broader audiencesProtect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issuesAdhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Support MBB with projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processesPrioritize, assign and monitor the daily workflow ensuring processing is completed meeting Service Level goalsMonitor and manage daily touch points and work distribution as neededIdentify, lead and actively participate in process improvements and determine solutions that will allow business to growEmployee/Team
:
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interestSupport the team by actively building policy and procedural knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)Provide training, coaching and / or guidance to others on the teamWho We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.
We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential.
Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
